Value-adding integration services

Maximise the value of your digital transformation with the help of 200+ experts leveraging 20 years of Odigo experience deploying Contact Centre as a Service (CCaaS) solutions.

Benefits

How Odigo integration services enhance your contact centre solution

End-to-end value

Deploy a contact centre solution that is fully optimised for your information systems and customer context, thanks to our expertise as both a software provider and integrator for end-to-end solutions.

Strategic expertise

Adopt the transition strategy that is right for your sector, your culture, your location and your interaction volumes, thanks to our experience designing contact centre solutions for more than 250 clients.

Long-term commitment

Receive expert service with a dedicated integration services team from the build phase to the run phase, with your satisfaction driving their metric.

PROCESS

Integration services for a more productive transformation journey

We provide practical, effective support and advice from build to run, and beyond.

Transition integration services

Design the optimal solution for your business and IT needs.
Define the most effective deployment and migration strategy.
Deliver the initial configuration of your solution.
Perform technical and application integration with your information system.
Enhance your business processes.
Support adoption of your solution and coach users.

Ongoing integration services

Continued support from expert teams.
Monitor the proper execution of services offered by Odigo.
Partner to create new strategies for your customer relationship business challenges.

Expert voice

We offer our clients an end-to-end integration service that ranges from the deployment of an off-the-shelf solution all the way to a solution that is fully integrated with your ecosystem. We pride ourselves on our integration teams' cross-functional expertise and dedication to partnering with our clients for the long term.

Philippe Graimon Design Authority Manager | Services & Operations at Odigo