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Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Use outbound in a way that benefits your customers by being proactive at the right time with the right message.
Give your contact centre agents more opportunities to be successful by providing them with the information they need to be of service to customers.
Save time and improve results with easy-to-use outbound campaign creation tools and comprehensive tracking of metrics.
Too much outbound calling risks annoying customers and stressing contact centre agents to the point of quitting. But an intelligent outbound strategy can build loyalty by offering customers a useful service before they ask for it.
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.
Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.
Eliminate Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.
Offer secure interactions with a fully PCI-DSS certified solution. Utilise an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.
Operationalise raw data so you can focus your efforts. Customise your console to only include the relevant information you need to drive your business and enable customer engagement optimisation.
