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    Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

    My Odigo

    Natural language understanding (NLU)

    Deploy NLU-powered conversational AI for more accurate automated qualification and more capable virtual agents.
    Benefits

    Enhance contact centre efficiency with NLU technologies developed over 15+ years

    Efficient qualification and resolution

    NLU-equipped bots can identify and resolve a wide range of interactions, and understand when they need to hand off to a human agent.

    Industry and sector customisation

    Access comprehensive, industry-specific corpora developed and refined over a decade of engagements. 

    Continuous improvement

    Ongoing support ensures your bots remain at the cutting edge of natural language processing (NLP) capabilities.

    Personalising customer experience with Odigo natural language understanding

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    See what Odigo natural language understanding can do for you

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    • Fast self-service resolutions
    • Accurate automated qualification
    • Enhanced contact centre efficiency
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    Features

    Learn more about our automation and qualification features

    Omnichannel bot

    Automate your interactions with customers on any voice or digital channel.

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    IVR

    Discover how 30+ years of experience in managing vocal journeys through interactive voice recognition (IVR), augmented with natural language processing (NLP), can streamline your automation-based qualification process.

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