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Helps your agents orchestrate all interactions on a single interface.
Connect customers swiftly to the right agents with the right skills at the right time.
Innovate and offer custom-designed journeys across all channels and touchpoints.
Boost agent responsiveness and personalise customer contacts with all relevant customer data in a unified console.
Enable your agents to handle more interactions, synchronise agent occupancy rates between different channels and increase operational efficiency by monitoring unified statistics and dashboards. Adapted to any scale of business.
Integration with Salesforce’s CRM enables innovation through a memorable experience for both customers and agents that leverages unified smart routing regardless of the channel for increased customer satisfaction.
Interaction with Pega’s CRM provides your agents with innovation, information and tools that make interactions enjoyable.
CRM integration is key to delivering a personalised customer experience and facilitating the work of contact centre agents and therefore making a strong impact on your business.
Industry: Automotive
Markets: France
Industry: Media & Entertainment
Industry: Retail
Markets: Benelux
Industry: Express delivery
Industry: Transport and Mobility
Markets: Europe
Markets: Asia Europe South America
Industry: Logistics
How can a global retailer deliver an experience as reliable and convenient as the one they offer in brick-and-mortar stores?
Exploit communication opportunities by connecting internal and external business tools such as Teams.
Integrate your Odigo CCaaS solution with AI from industry leaders, such as Google Dialogflow and IBM Watson.
Connect all your CRM, UCaaS, WFO, AI and ERP/IS solutions through a wide range of application programming interfaces (APIs).
Rely on a cloud-based solution that complies with all security standards.
Benefit from a global reach through the Odigo Global Voice Network that integrates with local telcos in over 100 countries.
