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Automation

Get more value from interactive voice response

Interactive voice response (IVR) has been reducing costs in high call volume environments for decades, but Odigo can bring new value to your IVR system.

KEY BENEFITS

Benefit from 30+ years of experience in interactive voice response system design

Take your IVR to the next level

Make your IVR system compatible with advanced features such as natural language processing.
Save customers’ time with automatic identification.
Get expert advice on efficient decision tree design for your industry.

Features

Add advanced interactive voice response capabilities to your contact centre

Vocal bookmarks

Instantly identify callers from their phone numbers with ID tracking.

IVR payments

Enable secure payments during interactions with virtual or human agents.

Natural Language Understanding (NLU)

Deploy NLU-powered conversational AI for more accurate automated qualification and more capable virtual agents.

Upgrading interactive voice response with Odigo

Industry: Utilities

Markets: France

Industry: Express delivery

Markets: France

Industry: Retail

Markets: Asia Europe South America

Industry: Insurance

Markets: France

Industry: Logistics

Markets: Europe

Industry: Automotive

Markets: France

Industry: Retail

Markets: France

Industry: Financial Services and Insurance

Markets: France

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See Odigo interactive voice response in action

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Save customers’ time
Free agents for high-value tasks
Reduced costs

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Features

Learn more about our automation and qualification features

Omnichannel bot

Automate your interactions with customers on any voice or digital channel.

NLU

Our 15+ years of natural language understanding (NLU) experience drives AI innovations that facilitate natural conversations with your customers.