Boost contact centre performance with behavioural targeting software

Respond to customers’ online activity by prompting them to engage with a bot or human agent.

Create opportunities to drive customer engagement with behavioural targeting software

Behavioural targeting identifies individuals actively considering your products or services and makes it easy for them to take the next step.

KEY BENEFITS

Invite sales prospects directly to a chat conversation.
Be ready to answer a customer’s questions thanks to insights into their recent browsing behaviour.
Qualify and route interactions more accurately based on browsing behaviour.

Features

Deploy targeting filters, campaign reach analysis and shopping funnel tracking in a single solution.

Improve targeting accuracy with in-depth analysis of geolocation, session time and history of pages visited.

Automatically generate personalised messages to initiate conversations.

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