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Future-proof call centre solutions for AI, not just agent conversations

Odigo is a leading Contact Centre as a Service (CCaaS) solution provider with 35 years experience delivering industry-first innovations. Discover how cloud-based and secure-by-design solutions can help you convert calls into conversations by integrating every customer touchpoint.

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Call centre solutions that give visibility on the past, present and future

Interaction histories give the context and direction for the next step on a customer journey. Meanwhile, AI-driven agent assist strategies help steer conversations to their destination.

Why?
Because: 89% of european business execs report that co-corkers believe investing in AI is a good way to improve CX
Source: Davies Hickman 2021
  • 360o customer view
  • Contextual routing
  • Omnichannel bot
  • Automated qualification
  • Vocal bookmarks
Why?
Because: 89% of european business execs report that co-corkers believe investing in AI is a good way to improve CX
Source: Davies Hickman 2021
Talk to us
Elisabeth De Longeaux
Intelligent routing software makes life easier for both customers and agents. As the engine of our CCaaS solution, it is key to high customer satisfaction, rewarding agent experience and maximised operational efficiency.
Elisabeth De Longeaux Product Marketing Manager at Odigo


Transform customer queries into loyalty with call centre solutions

Seize the opportunity to show professionalism with callbacks not call queues and demonstrate that your organisation follows through on its promises.

Why?
Because: 37% of customers had to wait too long to connect.
Source: CCMA, Voice of the Contact Centre Consumer 2021
  • Callback
  • Outbound calls
Why?
Because: 37% of customers had to wait too long to connect.
Source: CCMA, Voice of the Contact Centre Consumer 2021

Make phone calls a flexible call centre channel

For customers who naturally turn to the phone, AI-powered IVR can be a gateway to quicker call resolution, even before customers speak to an agent.

Why?
Because: 33% of people expect to use the phone for customer service more in future.
Source: CCMA, Voice of the Contact Centre Consumer 2021
  • Payment IVR
  • Intelligent automation
  • Natural language understanding
Why?
Because: 33% of people expect to use the phone for customer service more in future.
Source: CCMA, Voice of the Contact Centre Consumer 2021
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Odigo helps deliver best-in-class customer experiences so large organisations can stand out from the competition.

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