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Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Easily route emails and choose the configuration you prefer (IMAP, POP, Postmark).
Benefit from up-to-the-minute message status along with a full history of clients’ interactions with your organisation.
Provide a centralised view of all your digital channels, including email.
Send automatic acknowledgement and/or responses via a choice of templates, monitored by your agents.
Ensure high-quality email communication without grammar or spelling mistakes.
Categorise, forward, archive and postpone emails for more efficient contact centre email management.
Monitor your omnichannel results and manage your KPIs in real-time.
Industry: Financial Services and Insurance
Markets: France
Industry: Retail
Markets: Benelux France
Markets: Asia Europe South America
Industry: Automotive
Strengthen your abilities to deal with this increasingly crucial customer service channel.
Provide timely and context-based support from your virtual or human customer service agents.
Improve communication with customers on emerging channels.
Respond to customers’ needs in real-time.
Cut wait times and communicate with all customers, on any phone.
Assist customers by seeing what they see, using co-browsing.
