Benefit from the leading quality management software solutions

Develop your contact centre agents into effective brand ambassadors with the support of comprehensive quality management software solutions.

Key benefits

Effective quality management software improves contact centre efficiency and your agents’ experience

Your agents can be business drivers:

Boost customer satisfaction with a quality management solution that ensures your agents have the right skills to excel in their roles and get the support they need from their managers.
Enhance contact centre operational efficiency with a unified, supportive approach to agent onboarding and coaching.
Improve contact centre agent retention with clear, meaningful development paths.

Odigo quality management software solutions support your agents’ role in achieving customer experience excellence

Research shows a quarter of customer complaints can be attributed to poor agent performance, and close to 90 per cent of executives believe employee engagement has a greater impact on customer experience than any other factor. Develop your agents into committed brand ambassadors by supporting their development, encouraging autonomy and valuing their work.

Features

End-to-end quality management software solutions for your contact centre

Record

Automatically select and record a representative sample of agent interactions across channels with the omnichannel interactions research tool.

Evaluate and analyse

Review voice and digital interactions on a single screen and output comprehensive reports and scorecards in 40 different templates.

Feedback and coach

Measure performance against personalised KPIs, deliver meaningful feedback and assign learning programs and coaching in a single tool.

Odigo partners with Verint, a global leader in workforce management software

Verint

Odigo works with Verint to provide you with workforce optimisation (WFO) solutions that enhance your contact centre performance.

See Odigo quality management software in action

Better customer service from more committed agents
Improved agent satisfaction
Higher agent retention

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