Contact centres are the key to build travel and tourism back better

Building tourism’s recovery from the contact centre

The importance of comprehensive customer service options in the travel and tourism sector was highlighted by the recent pandemic. With cancelled travel plans and lockdowns, customers reached out to companies across every available channel for help and clarity. Inadvertently, this created a new normal in the minds of travellers and it is now up to businesses to rise to the challenge.

Sun, Sand and CCaaS is a practical guide that provides practical tips on how to apply modern technology to satisfy new expectations.

Download this practical guide to get answers to key questions such as:

What is the role of CX in tourism and the current perceptions of it?
What expectations should we have for the future, not just receovery but beyond?
Which technologies can be utilised to provide the tourism industry with next-level CX?

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Click here to download your copy of Sun, sand & CCaaS here.

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Sun, Sand & CCaaS – How customer experiences (CX) should lead the way

Building tourism’s recovery from the contact centre

Download this practical guide to get answers to key questions such as: