Odigo eBook | Deploying AI ethically in contact centres

Deploying AI ethically

An Odigo eBook

Artificial intelligence (AI) works alongside agents every day in many contact centres. Personalisation and customer self-service look set to increase the adoption of AI solutions and the number of AI-to-customer interactions. So how can you ensure that your contact centre AI is deployed ethically?

Our practical eBook covers topics like:

What are AI ethics?
Who is really affected by a lack of applied ethics: customers, agents or businesses?
How can you deploy AI ethically?
Where can CCaaS be used to help operationalise ethical AI strategies?

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