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Open APIs, flexible CCaaS solutions and agile methodologies ensure you connect with diverse internal and external ecosystems (AI, CRM, UC, WFO).
Trained CX experts dedicated to your sectors customise our solutions after gaining a detailed understanding of your organisation’s challenges and desired objectives.
Customised, interactive sessions maximise the effectiveness of your transformation and enable you to leverage the full potential of your Odigo CCaaS solution.
Dedicated teams build meaningful, long-term relationships with your organisation so that they can react quickly to your requests and anticipate your future needs.
Increased revenue and market presence for your organisation are priorities as our reseller teams optimise your customer experience with an Odigo solution.
As a solution provider, we actively support our customers in adopting digital and cloud-based technologies. With the help of Odigo’s solution, which we now regard as part of our WTG cloud solution strategy, we have the perfect enterprise solution for large call centres in our portfolio.
converneo already has an excellent track record in the corporate CX market. This partnership will enable us to maintain our status as a preferred CX partner and industry expert due to Odigo’s high level of integration capabilities and flexibility. Working with Odigo will increase our ability to further expand core applications, especially in the CCaaS environment.
Many industries are still reeling from the effects of Covid-19, and none more so than travel and tourism businesses. Uncertainty stretches on, and changing government restrictions are forcing companies to become ultra-flexible. As the industry seeks to promote a more resilient and sustainable form of travel industry, the importance of customer service in tourism has never been higher.
With banks reducing their number of brick-and-mortar locations, how can they continue to deliver rewarding, personalised customer experience? One way is to harness the transformative power of automation. By handling more and more use cases, an omnichannel bot can drive customer service efficiency, reduce costs and enable banking advisors to focus on high-value interactions.
New-age customers don’t mind speaking to bots about their finances – so long as their queries are resolved in the quickest and most efficient ways possible. Contact centres can now embrace artificial intelligence (AI) to deliver seamless customer experiences every time.
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