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Odigo is now a partner for Google Cloud’s Contact Center AI (CCAI) solution. Odigo sales teams will work with Google Cloud to help existing and new clients to develop individual AI solutions for their specific CX needs. Access to Google Cloud’s AI technology makes Odigo’s solutions available to more people across the globe than ever.
Odigo has been named as a Visionary in the Gartner Magic Quadrant for Contact Center as a Service, making it the only European Contact Center as a Service (CCaaS) provider to receive such Magic Quadrant positioning. We believe this prestigious recognition is due to Odigo’s efforts as a global actor in developing leading-edge cloud communication solutions for organizations across all sectors.
It’s not easy for brands to meet customers’ rising expectations. What’s the best way to offer them a rewarding experience and a consistent customer journey? By leveraging a Contact Center as a Service (CCaaS) solution that allows brands to shift their focus from channels towards a seamless integration of all customer interactions within a single conversation.
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