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Give customers a rewarding experience on whichever channel they chose.
Treat all interactions with a customer as part of a single, ongoing conversation so they never have to repeat themselves.
Show your customers you know them and understand their needs.
Operationalise your data to ensure your agents know everything they need to know about a customer, without delay.
Provide consistently high-quality customer service on every channel.
Offer your customers callbacks for the support they need at a time they choose.
Deploy conversational AI for self-service on any channel at any time.
Since we installed Odigo, our resolution rate has increased by 20%.
Mr. Bricolage
Current challenges of customer experience (CX) include keeping up with customers across a wide array of communication channels and accommodating agents who wish to work from home. When your existing Contact Centre as a Service (CCaaS) solution can’t do it all, API-powered CX technologies can give your contact centre the functionalities it needs to keep your brand competitive and your agents satisfied.
As technology continues to advance and consumer behaviour and working habits evolve in the wake of Covid-19, contact centres must adapt to heightened customer experience expectations in 2021 and beyond. The Service Level Agreement (SLA) contact centre must focus on a multi-channel mix and joined-up systems to provide seamless experiences for customers in an increasingly competitive landscape. Read on to learn more.
Whether you’re shipping Christmas food and presents to consumers or handling year-end orders for construction materials, the importance of excellent customer support is paramount. Now, with a supply chain crisis engulfing the European region businesses are experiencing a massive spike in customer support-related enquiries. This blog explores how Contact Centre as a Service (CCaaS) solutions can help companies address delivery and shipment enquiries during the supply chain squeeze.
Happy, satisfied agents provide better service to your customers.
