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Cloud-based contact centre solutions

Odigo is a leading Contact Centre as a Service (CCaaS) solution provider with 35 years of experience delivering industry-first innovations. Provide customers with anytime, anywhere, any device, seamless conversation with agents who can engage with them securely via a cloud-based solution.

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Solid roots and sky-high cloud-based contact centre performance

Benefit from the increased flexibility of a cloud-based contact centre solution with the foundation of a global infrastructure presence.

Why?
Because: Odigo handles one billion calls and 3 billion minutes per year
Source: Frost & Sullivan’s 2021 CX Predications Survey
  • Global voice network
  • Carrier-grade telco installations on every continent
Why?
Because: Odigo handles one billion calls and 3 billion minutes per year
Source: Frost & Sullivan’s 2021 CX Predications Survey

Talk to us
Cécile Besson
The acceleration of cloud migration reflects new realities and working models. The cloud offers the scalability, security and evolutive scope that give organisations a cost-effective, competitive edge that is straightforward to integrate, manage and maintain.
Cécile Besson Senior Product Marketing Manager at Odigo


Dependable, flexible and evolving, choose a cloud-based solution

4 stage cloud migration and biannual updates help you adopt a cloud platform that keeps you current and connected.

Why?
Because: 80% of customer experience applications are expected to be in the cloud by 2023.
Source: Frost & Sullivan’s 2021 CX Predications Survey
  • Increased scalability
  • CRM & UC integration
  • Automatic upgrades
  • Pay-per-use
Why?
Because: 80% of customer experience applications are expected to be in the cloud by 2023.
Source: Frost & Sullivan’s 2021 CX Predications Survey

Cloud-based contact centre solutions, secure by design

Handle sensitive customer data wherever your agents are with a partner that complies with all the most trusted information security and management standards and certifications.

Why?
Because: 38% placed maintaining security and compliance as the top IT challenge when supporting remote workers.
Source: Frost & Sullivan’s 2021 CX Predications Survey.
  • Certification
  • Single sign-on (SSO) authentication
  • Encrypted communication with Odigo servers
  • Expert 3rd party security testing
Why?
Because: 38% placed maintaining security and compliance as the top IT challenge when supporting remote workers.
Source: Frost & Sullivan’s 2021 CX Predications Survey.
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Odigo helps deliver best-in-class customer experiences so large organisations can stand out from the competition.

If you want to discuss your contact centre’s unique needs or book a demo please contact us by completing the form.




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