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Leverage the latest contact centre innovations to enhance your interactive voice responses (IVRs) with conversational AI that automates qualification, increasing efficiency and freeing agents to focus on high-value interactions.
Use artificial intelligence innovations to boost your human contact centre agents’ performance with insights from real-time transcription, next best action recommendations and instant access to the information they need.
Detect customer behaviour and vocabulary that indicate supervisor intervention would be beneficial. Give your supervisors the ability to monitor multiple conversations through speech-to-text (STT) transcriptions.
Achieve true 360-degree views of your customers, strengthen your forecasting abilities, and operationalise data to deliver better customer and business insights.
Leverage AI and other innovations that automatically categorise interactions and ensure contact centre compliance with all legal and security frameworks.
Easy integration with the latest AI technology from Google and IBM enables you to assemble the most effective set of tools for your contact centre.
As a leading AI platform, Allo-Media strengthens Odigo voice solutions with speech-to-text capabilities. Enable automatic natural language recognition to further personalise customer service, and augment your voice channels with AI.
As a partner of Google Cloud Contact Center AI, Odigo has access to a global AI expert’s resources and product roadmaps. Improve your contact centre’s services through AI that understands and interacts, and drive your conversational AI innovation.
I am confident this partnership will benefit our customers with an improved experience as Odigo has been very reactive to integrate Google Cloud CCAI capabilities to its offer and is one of the first to demonstrate their AI capability, being a visionary in the CCaaS market.
Business is about great conversations and AI makes every conversation count. Customer experiences in 2021 will be seamless; anytime, anywhere with direct voice interactions. Voice intelligence will be crucial to meeting the next generations’ demands. We believe Odigo will be the leader of this trend.
With banks reducing their number of brick-and-mortar locations, how can they continue to deliver rewarding, personalised customer experience?
How can a healthcare provider deliver consistent, end-to-end customer experience across channels through a single platform?
Our proven experience in AI, both with our solutions and with our partners’ technology, places us at the forefront of developing exciting data-driven solutions that boost agent capabilities and improve customer experience. AI innovation should enhance human interactions in the contact centre, not replace them.
The role of supervisor directly affects the contact centre agent experience. The tools that are available to supervisors impact how they can perform the role. High-performing agent supervision tools should be capable of supporting supervisors by letting them organise metrics visually for quick reference and function in hybrid working conditions. Aurore Carrie explains it all.
It can be easy to forget that the contact centre industry is full of passionate and motivated individuals. Historial bad press and publicity on burnout and turnover could fool anyone into thinking the idea of contact centre culture is not grounded in reality. Today however, there is a lot of focus around human-centric values, empathy and wellbeing, with good cause. Inspired by the recent Get Out of Wrap podcast it’s time to talk about promoting a positive future for contact centres.
2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognise them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.
