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    Learn about the latest customer experience trends, strategies and technologies from our experts.
    The
    CCaaS The major customer experience trends to watch in 2023 
    Jean-Denis
    Jean-Denis Garo
    January 6, 2023 · 3 Read more
    Catch up
    Showing 9 matching results (Page 1 of 15)
    Bring Odigo’s Workspace app for MS Teams to banking 
    Leila Ghouddan
    May 16, 2023 · 3 Read Read more
    Contact centre NLP use cases
    Jake Gardiner
    April 27, 2023 · 3 Read Read more
    Harnessing Odigo’s Microsoft Teams connector in insurance contact centres  
    Leila Ghouddan
    April 18, 2023 · 3 Read Read more
    Let’s talk about contact centre gamification 
    Melissa Cowdry
    April 13, 2023 · 3 Read Read more
    The millennial customer experience: how companies must adapt to the consumers of tomorrow
    Hervé Leroux
    April 6, 2023 · 3 Read Read more
    Let’s talk about what agents experience in a contact centre work environment  
    Hervé Leroux
    March 30, 2023 · 3 Read Read more
    Instant messaging belongs in your CX retail strategy 
    Elisabeth De Longeaux
    March 23, 2023 · 3 Read Read more
    Quiet quitting and employee engagement: discover the link
    Melissa Cowdry
    March 16, 2023 · 3 Read Read more
    Quiet quitting: what is it and should contact centres worry? 
    Melissa Cowdry
    February 21, 2023 · 3 Read Read more
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    Our experts
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    Jean-François Teissier
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    Jake Gardiner
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    Cédric Dinet
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    Delphine Bolus
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    Marie Verchère
    Marie Verchère
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    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head of Industrial Management at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Senior Sales Representative in Charge of Partner Offers at Odigo
    Steven Harris
    Steven Harris
    Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Elisabeth De Longeaux
    Elisabeth De Longeaux
    Product Marketing Manager at Odigo
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