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Use outbound in a way that benefits your customers by being proactive at the right time with the right message.
Give your contact center agents the information they need to deliver impeccable customer service and experience greater job satisfaction.
Save time and improve results with easy-to-use outbound campaign creation tools and comprehensive metric tracking.
Engage with customers without being intrusive and decrease your agents’ stress levels. Intelligent outbound strategies deliver personalized offers and proactive services before customers even think about making contact.
Industry: Transport and Mobility
Markets: Asia Europe
Industry: Utilities
Markets: France
Industry: Retail
Industry: Logistics
Orchestrate your interactions with customers on any voice or digital channel.
Discover how 30+ years of experience in managing vocal journeys through interactive voice recognition (IVR), augmented with natural language processing (NLP), can streamline your automation-based qualification process.
Our 24+ years of natural language understanding (NLU) experience drive AI innovations that facilitate natural conversations with your customers.
AI with contextual understanding provides agents with recommendations that improve resolution rates.
Easy integration with the latest AI technology from Google and IBM enables you to assemble the most effective set of tools for your contact center.
An outbound call is one initiated by a contact center agent or automated service. These can serve a variety of functions, providing customers with information or case/query updates, callbacks and marketing purposes. However, robocalls for marketing purposes can only be made to UK customers with their permission.
Outbound service is more than just phone calls, it can include emails, instant messaging or other rich digital content. Effective outbound contact center campaigns that deliver real value can be planned and created in modern contact center solutions allowing for personalization and tailored content to maximize engagement.
An outbound contact center is dedicated to initiating customer interactions. It’s a hub where agents and contact center technology work together to plan and deploy engaging outbound campaigns. For the greatest efficiency, these contact centers can leverage cutting-edge technology like predictive dialers, CRM integrations and AI-driven agent assist features.
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