Cookie Settings
Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal
Make your IVR solution compatible with advanced features such as natural language processing.
Save customers’ time with automatic identification.
Get expert advice on efficient decision tree design for your industry.
Reduce your customer effort score with an efficient IVR solution.
Instantly identify callers from their phone numbers with ID tracking.
Enable secure payments during interactions with virtual or human agents.
Deploy NLU-powered conversational AI for more accurate automated qualification and more capable virtual agents.
Enable customers to pursue conversations on their terms.
Orchestrate your interactions with customers on any voice or digital channel.
Our 24+ years of natural language understanding (NLU) experience drive AI innovations that facilitate natural conversations with your customers.
Easy integration with the latest AI technology from Google and IBM enables you to assemble the most effective set of tools for your contact center.
AI with contextual understanding provides agents with recommendations that improve resolution rates.
Design and run intelligent outbound campaigns that encourage engagement and strengthen customer relationships.
The most frequently asked questions about IVR systems in the contact center
Typically, customers calling a contact center connect straight away to the IVR, though at very high call volumes there may be a brief hold time first. When a caller reaches the IVR system, they are prompted to select from a menu or give verbal answers to voice prompts. Based on the caller’s input the IVR system will offer additional options, route the call to an appropriate agent or provide relevant information or services.
An IVR helpline number is a phone number that connects to a dedicated automated IVR designed to provide assistance or information on a specific topic or service.
As IVR systems are automated they can offer self-service options outside of contact center opening times on the same phone number customers know and trust. They also optimize the use of agent time by improving routing and deflecting some customers to self-service touchpoints or automated information announcements.
Request a demo
Contact our experts
Client testimonials
