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You need to manage a large volumes of voice and digital interactions with multiple levels (national, regional, departmental), multiple activities, multiple locations that may also rely on multiple outsourceurs, multiple countries with different time zones ? Odigo support the most complex organisation
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Connect all your CRM, UCaaS, WFO, AI and ERP/IS solutions through a wide range of application programming interfaces (APIs).
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Benefit from a global reach through the Odigo Global Voice Network that integrates with local telcos in over 100 countries.
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Markets: Europe
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Industry: Utilities
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Industry: Retail
Markets: Asia Europe South America
Industry: Public Sector
Markets: France
Industry: Media & Entertainment
How can a healthcare insurer obtain the agility needed to meet customer demands while controlling costs and juggling peaks and troughs in traffic?
The acceleration of cloud migration reflects new realities and working models. The cloud offers the scalability, security and evolutive scope that give organizations a cost-effective, competitive edge that is straightforward to integrate, manage and maintain.
There are hard and soft costs associated with contact center turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs.
Contact center agents want to learn the craft of customer service, gain new skills and develop professionally. If they aren’t improving, then they’re moving. Upgrading your contact center’s technology will give agents the chance to upgrade their portfolio of skills while also minimizing stress and maximizing engagement from customers and agents alike.
2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognize them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.
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