Maximize the value of your contact centre investment with Odigo services

Align your cloud Contact Center as a Service (CCaaS) solution with your business goals by leveraging Odigo expertise in customer experience, IT, telecoms, integration and more.

Combine visionary contact centre technology with expert strategy and implementation consulting

Odigo doesn’t just deliver cutting-edge software. Our integration and customer experience consulting services help you leverage that software into an end-to-end solution that is ideal for your business.

Technology expertise

Seamlessly and rapidly unify your cloud contact center with your IT landscape thanks to Odigo Integration and Professional services.

Odigo eXperience Services

Build use cases, bots, agent coaching and CX strategies to deliver outstanding customer service.

Features

Adopt the right contact center strategies for your business from day one

Professional services

Design the optimal configuration of Odigo CCaaS capabilities for your business needs and launch your new solution rapidly and efficiently to minimize time to value (TTV).

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Integration services

Deploy a solution that is fully optimized for your information systems and customer context, and adopt the transition strategy that is right for your business.

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CX consulting

Get expert support in planning, creating and maintaining customer experience excellence at the core of your cloud contact center solution.

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Customer Success

Achieve rapid, seamless adoption of your Odigo CCaaS solution and continuous improvement with change management and customer success coaching.

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Odigo Academy

Help your agents rapidly transition to your new contact center solution and build expert skills for the future.

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Support

Ensure your contact centre can provide the highest level of service to your customers without disruption thanks to 24/7/365 support.

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Expert voice

We pride ourselves on our ability to offer our clients expert services in every area of contact centre solutions, from planning to deployment to building valuable results over the long term. Our services leverage 20 years of experience delivering CCaaS solutions for over 200 clients in every sector.

Philippe Graimon Design Authority Manager | Services & Operations at Odigo

Odigo services driving business success

Industry: Transport and Mobility

Markets: Asia Europe

Industry: Retail

Markets: France

Industry: Retail

Markets: France

Industry: Transport and Mobility

Markets: Europe

Industry: Healthcare

Markets: Benelux

Industry: Retail

Markets: France

Industry: Media & Entertainment

Markets: France

Industry: Retail

Markets: Benelux France

Industry: Retail

Markets: France

Industry: Public Sector

Markets: France

Industry: Automotive

Markets: France

Industry: Financial Services and Insurance

Markets: France

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What clients say about Odigo

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The Odigo™ solution gives us access to insights we didn’t have.

Sébastien Passedouet

Director of Services and Customer Relations

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The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.

Stephan Cludts

Manager Customer Experience & Care

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Since we installed Odigo, our resolution rate has increased by 20%.

Chantal Guilmain

Digital and Client UX Director

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Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualize customer relationships

François Banse

Digital and Field Marketing Manager

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Odigo has been a OUI.sncf’s partner for a few years now and is a vitally important partner.

François Julia

Customer Relationships Director

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14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.

Isabelle Rault-Diamé

Customer Relationships Director

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We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.

Frédéric Bernard

Customer Experience Director

Awards and recognition

The world’s leading analyst firms rank Odigo solutions highly

Odigo named a Leader in the ISG Provider Lens™ CCaaS 2022.

Growing presence

A global CX leader with a growing presence

Odigo solutions and strategies help over 250 clients in 100 countries around the world achieve customer experience success.

As an international leader in customer experience we have offices around the globe. Get in touch with an expert at an office near you or reach out to our headquarters for support in transforming your CX.

Learn more about how Odigo services can help your business grow

Achieve outstanding customer experience
Leverage 20 years of contact center expertise
Maximize return on investment

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