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Eliminate expensive telephony equipment and software with innovative WebRTC (Web Real-Time Communication) – globally standardized Google APIs enabling direct peer-to-peer communications without the need for software installation on your workstations
Simplify adding sites, functions, applications and processing capacity with an adapted and scalable SaaS approach.
Deploy a WebRTC softphone solution that covers call collection to call routing.
The strong integration with our routing engine allows optimized orchestration through targeted call distribution to available advisors with the right skills to better answer your customers’ needs.
Enable agents to access voice channels from anywhere with a solution that works with all modern browsers.
Integrate your WebRTC softphone solution with automated call distribution to further optimize customer journeys.
A simple plug-in adds softphone call management to the full range of features provided in the agent console.
With all voice data encrypted and securely routed over the public internet, there is no need to build a private network between your contact center and Odigo.
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.
Be more proactive and achieve customer loyalty by using outbound calls intelligently.
Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.
Offer secure interactions with a fully PCI-DSS certified solution. Utilize an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.
Operationalize raw data so you can focus your efforts. Customize your console to only include the relevant information you need to drive your business and enable customer engagement optimization.
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