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Feed raw recording data to your contact center quality management and workforce management solutions, as well as your customer relationship management (CRM) software.
Enable both agents and supervisors to start and stop recording with a single click, and predefine recording procedures in accordance with your interactive voice recording (IVR) and business rules, ensuring you capture as much data as you need, and no more.
Deploy a recording system that enables users to find specific recordings and access statistics quickly and easily.
Manage contact center data storage costs by choosing how long data should be kept and selecting the appropriate recording quality and formats, and only pay for the capacity you use.
Ensure quality management and support to drive agent performance and customer satisfaction.
Adopt a data-driven approach that operationalizes your customer information.
Tracking the right KPIs enables the real-time assessment, coaching and training that improves contact center agent performance.
Empower your agents with the flexibility to schedule, swap and bid for shifts.
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