Odigo Strategic Alliances

Odigo’s commitment to openness means we liaise with select strategic technological partners to expand our offer and provide customers with the most innovative and complete CCaaS solution on the market.

Unified desktop approach with integration of business applications

Odigo’s CCaaS solution offers flexible integration with a variety of business processes such as customer relationship management (CRM) or Workforce Engagement Management (WEM) software, whether embedded directly into an Odigo console to provide agents with relevant information, or as an Odigo connector to deploy our voice channel and routing capabilities. In addition, Odigo offers external data integration via dynamic widgets to both enrich customer journeys and improve the overall agent experience. Beyond these integrations, Odigo works with STT/TTS vendors and other AI market leaders to strengthen its natural language processing (NLP) abilities.

Discover the stories of our strategic alliance partnerships and what we’re building together with them:

Google Cloud

Incorporating Google Cloud’s unparalleled resources helps Odigo deliver AI solutions to contact centers, as well as offer more advanced and personalized customer experiences than ever.

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Salesforce

Odigo helps cultivate customer connections through Service Cloud CRM (customer relationship management). Repeat customers choose to keep interacting with brands because of the extra value the relationship brings.

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Verint

Odigo and Verint offer leading-edge solutions that help plan, manage and motivate agents, as well as give customers personalized care and support.

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Pega

Little things can make a big difference. Pega’s customer relationship management (CRM) details combined with Odigo’s advanced call qualification and routing result in engaged customers and confident contact center agents.

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AWS

Amazon Web Services provides the tools that allow Odigo to focus its resources and efforts on the customer and agent experience and away from upkeep and maintenance. Scalability in a cloud-native contact center is not just a possibility, it’s a reliable process.

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IBM

To stay a leader ahead of the pack, Odigo partners with technological leaders capable of helping Odigo extend its functionalities. IBM is a trusted business ally and Odigo is committed to working alongside this market leader to discover and expand new business opportunities.

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