Find your Odigo solution

Connect all your voice and digital channels with a cloud contact center solution that orchestrate omnichannel customer journeys, increases customer satisfaction and elevates agent experience.

Drive agile automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.

Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best-suited to assist them.

Deploy AI tools that enhance your capabilities in sentiment analysis and enable ‘agent assist’ functions, streamline processes and maximize operational effectiveness.

Engage your customers, agents and supervisors alike with an OdigoTM solution that is intuitive and easy-to-use.

Increase contact center efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organize staff with workforce management.

Choose a CCaaS provider that is also a telecom operator – delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.

Empower your users with an intuitive, data-driven Odigo solution that delivers increased visibility, convenience and control, while letting well-crafted UX drive agent satisfaction and effectiveness.