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Deliver convenience, speed and personalization to help you optimize customer retention and engagement.
Happy, engaged agents work harder for your customers – give them the tools to minimize stress and maximize performance.
Self-service driven by intelligent automation (IA) allows your agents to focus on high-value interactions that require human empathy and human skills while bots handle the rest.
In a competitive market, offering your customers experiences that exceed their expectations is a great way to drive growth.
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.
Be more proactive and achieve customer loyalty by using outbound calls intelligently.
Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.
Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.
Offer secure interactions with a fully PCI-DSS certified solution. Utilize an IVR that enables convenient and secure methods to protect your customers’ confidential data and ensure encryption.
Operationalize raw data so you can focus your efforts. Customize your console to only include the relevant information you need to drive your business and enable customer engagement optimization.
Industry: Logistics
Markets: France
Industry: Financial Services and Insurance
Industry: Retail
Markets: Asia Europe South America
Markets: Benelux France
Industry: Media & Entertainment
With a 360-degree view of customer interactions from all channels and touchpoints in one place, your agents can get straight to the heart of the matter.
There are hard and soft costs associated with contact center turnover, the rates of which have been rising in recent years. Focusing on agent-centric issues, such as empathy fatigue, could help you stem the tide of agent attrition. Read on to find out how to ease burnout, turnover and further costs.
Contact center agents want to learn the craft of customer service, gain new skills and develop professionally. If they aren’t improving, then they’re moving. Upgrading your contact center’s technology will give agents the chance to upgrade their portfolio of skills while also minimizing stress and maximizing engagement from customers and agents alike.
2021 has ushered in the age of voice, meaning a brand’s vocal identity is nearly as important as its logo. As voice assistants are increasingly becoming part of our daily lives, brands must grasp and meet the latest challenges of vocal branding. To ensure customers easily recognize them without the help of a logo or graphic interface, brands first need to ask themselves the right questions.
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