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Payment IVR is an essential service for many contact centers. Odigo ensures your payment IVR system is simple and secure to use for your customers and protects their data.
Manage all channels in one intuitive console that can be integrated with your CRM and external business tools. Empower your agents with a console that provides comprehensive customer views over all channels.
Aggregate data from every device, channel and business tools, such as your CRM. Achieve complete and comprehensive views of customers’ profiles and interaction histories.
Be more proactive and achieve customer loyalty by using outbound calls intelligently.
Provide real-time, next-generation phone line connections over the Internet. Give your agents the flexibility to communicate with customers wherever they are.
Eliminate frustrating wait times and give your customers the option to schedule a callback at a time convenient for them.
Operationalize raw data so you can focus your efforts. Customize your console to only include the relevant information you need to drive your business and enable customer engagement optimization.
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