Customer Success: our commitment to your results

Achieve rapid, seamless adoption of your contact center solution and continuous, long-term improvements with Odigo as your expert partner.

Process

Customer Success is an evolving partnership

Change management assessment

Identify and plan the training your agents need to adapt to and embrace your Odigo solution.

Customer Success Management

Ensure maximum return on investment (ROI) with an ongoing program of use case analysis and action plans to enhance agent performance.

Key benefits

Customer Success makes your goals our priority

An Odigo Customer Success program ensures:

Improved business processes efficiency by continuously optimising your contact center as a solution (CCaaS) use cases.
Direct support for your business goals by integrating your Odigo solution into your ways of working.
Customer experience excellence by ensuring users’ skills are regularly refreshed and updated.

Expert voice

As time passes your Odigo solution becomes second nature. But it’s also natural for users to forget some features. We created Customer Success to ensure ongoing optimal results.

Renaud Stockman Customer Success Manager at Odigo