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    Get access to all the tools and information necessary for the customer's life cycle at Odigo by heading to our client portal

    My Odigo

    Skills management

     Finetune your routing strategy and connect your customers to the agents with the right skills to help them.
    KEY BENEFITS

    Make the most effective use of your agents’ skills

    Skills management delivers:

    • Improved first contact resolution (FCR) rates
    • Better net promoter scores (NPS)
    • Reduced handle times
    • Improved agent experience

    Contact center skills management

     Identify every agent’s best skills – channel use, specialist knowledge, language – and deploy those skills to resolve interactions more quickly

    Optimizing their routing strategies with Odigo skills management

    See Odigo skills management in action

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    • Satisfying customer service
    • Agent specialization
    • Improved FCR rates
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    Features

    Find out more about designing your routing strategy

    Automated call distribution

    Optimize your operations to increase efficiency and reduce average handle times.

    Find out more

    Contextual routing software

    Understand the nature of customer interactions to achieve swift resolution.

    Find out more

    Behavioral targeting

    Respond to customers’ online activity with automated prompts to chat with a bot or agent.

    Find out more
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