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“The Odigo University experts are here to coach and encourage your users so they can utilise the solution efficiently for everyday tasks and added-value use cases which we know deliver real results in contact centres. We’re here to help our clients develop lasting skills and long-term success.”
Odigo
By concentrating on training your trainers first, we maximize the speed of knowledge transfer to your contact center agents, supervisors and administrators.
Our coaches understand the challenges your agents, supervisors administrators face because they all have hands-on, professional experience in those roles.
Odigo Academy coaching prioritises practical exercises over theory to ensure your people are comfortable using your new contact center features as quickly as possible.
Develop expertise in outgoing call campaigns, IVR design, contextual routing and other specializations with our additional training modules.
Industry: Transport and Mobility
Markets: Asia Europe
Industry: Financial Services and Insurance
Markets: France
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