Boosting the customer experience with the help of AI and NLP

The latest trends from European businesses.

1000+ business leaders weigh in on AI and NLP as a driver of change in their Contact Centers.

Odigo and Davies Hickman have teamed together for the 3rd year in a row to get unique insight into how EU business leaders perceive the role artificial intelligence (AI) can play in the contact center. The most important highlights from this survey are presented in a three-part ebook series.

The first ebook looks in-depth at where EU businesses stand on AI for CX now and what has changed since last year.

Some of questions our research has answered include:

To what extent have businesses invested in AI?
Are investments in AI paying off for CX?
Have AI tools reached a tipping point and are businesses still willing to invest more in the future?
What are business leaders’ expectations with regard to AI in the contact center?
How geared toward investing in AI are those businesses which haven’t done so yet?

Download the ebook no. 1

Stay tuned for ebook no. 2
and ebook no. 3.

We will follow this with ebook no. 2 that will look at the challenges, the lessons learnt and the opportunities for companies that have adopted natural language processing (NLP) solutions in their work environments and customer-facing business channels.
Ebook no. 3 will offer insight into how business leaders can reach their customer experience objectives with AI.

NLP challenges in contact center — Click to get Ebook N°2

Access the ebook no. 1 here.

For a more in-depth look at where the business world stands on leveraging AI for CX, fill in the form on the right and click the submit button

E-mail

First Name

Last Name

Country

Company

Job title (optional)

Phone (optional)

Industry

I want to receive marketing emails and other personalized communications about Odigo’s news and new features.

The information collected on this form qualifies as personal data. Odigo, as the Data Controller, will only use your personal data for the purpose of processing and/or responding to your requests. For more information on the processing of your personal data or your rights, please consult our detailed Privacy Policy.

Lead source

Thank you !

Thank you for your interest.

Click here to access the ebook.

Don’t miss any information about client experience – visit our website at www.odigo.com and follow us on on our social channels:

We are sorry, the form submission failed. Please try again.

Boosting the customer experience with the help of AI and NLP

Stay tuned for ebook no. 2 and ebook no. 3.

Access the ebook no. 1 here.

Stay tuned for ebook no. 2
and ebook no. 3.