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    Blogs and insights

    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Customer Experience, Finance How to think like your customers in finance CX
    Neil Titcomb
    February 25, 2020 Read more
    Customer Experience, Customer Satisfaction, Quality Management Contact Center: Show your customers that they matter by using a smart Quality Management solution!
    Johanna Raux
    February 18, 2020 Read more
    Agent Experience, Customer Experience, Outbound Calls, Predictive Dialer, Progressive Dialer Contact Center: Enhance the customer and agent experience with outbound calls.
    Guillaume Schwoerer
    February 13, 2020 Read more
    Agent Experience, Customer Experience, Workforce Management Improve both customer and agent experience with a smart Workforce Management solution
    Johanna Raux
    January 28, 2020 Read more
    Chatbot, Customer Experience, Self Service Why a self-service strategy is a crucial part of your CX success
    Neil Titcomb
    January 21, 2020 Read more
    Chatbot, Contact Center, Phone Channel Are phones a thing of the past for contact centers?
    Neil Titcomb
    January 14, 2020 Read more
    Customer Experience, CX Personalization Personalization of customer relations in an omnichannel era: a major challenge for companies
    Jean-François Teissier
    December 20, 2019 Read more
    5g, Customer Experience, Enhanced Video How 5G will revolutionize the customer experience
    Jean-Luc Antoine
    December 12, 2019 Read more
    Customer Experience, Instant Messaging, Omnichannel Experience Instant messaging: a good opportunity to improve your customer relationship strategy
    Elisabeth De Longeaux
    December 3, 2019 Read more
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    Our experts
    Patricia Barrière
    Patricia Barrière
    Head of Odigo University
    Jean-Denis Garo
    Jean-Denis Garo
    Head of Product Marketing
    Andy Watts
    Andy Watts
    Senior Account Director
    Fabrice Malecot
    Fabrice Malecot
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    Aurore Carrié
    Aurore Carrié
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    Jean Michel Maurel
    Jean Michel Maurel
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    Léonard Marzin
    Léonard Marzin
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    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Francis Thulliez
    Francis Thulliez
    Head of Sales | Retail & Services
    Bertrand Deroubaix
    Bertrand Deroubaix
    Risks, Quality & Security Director
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Jake Gardiner
    Jake Gardiner
    Senior Account Executive
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Senior Sales Representative in Charge of Partner Offers at Odigo
    Steven Harris
    Steven Harris
    Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Elisabeth De Longeaux
    Elisabeth De Longeaux
    Product Marketing Manager at Odigo
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