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    Agent Experience​, Performance and Operational Efficiency​, Workforce Optimisation​ Contact centre roles are adapting to market needs
    Hervé Leroux
    June 5, 2024 · 5 min Read Read more
    Customer service vs. customer support centre: why the distinction matters
    Melissa Cowdry
    January 25, 2024 · 3 min Read Read more
    Celebrating two decades: AI-powered NPS takes the stage
    Nicolas Marcoin
    December 21, 2023 · 3 min Read Read more
    Raising the bar: the evolution of customer service 
    Melissa Cowdry
    October 30, 2023 · 3 min Read Read more
    Consumer perception and state of service trends 
    Stuart Clarke
    July 7, 2023 · 3 min Read Read more
    The millennial customer experience: how companies must adapt to the consumers of tomorrow
    Hervé Leroux
    April 6, 2023 · 3 min Read Read more
    Quiet quitting and employee engagement: discover the link
    Melissa Cowdry
    March 16, 2023 · 3 min Read Read more
    The major customer experience trends to watch in 2023 
    Jean-Denis Garo
    January 6, 2023 · 3 min Read Read more
    BFCM and CCaaS: using Black Friday and Cyber Monday to your advantage 
    Andy Watts
    November 24, 2022 · 3 min Read Read more
    1 2 3 4 5 > >>
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