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    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    AI, Natural Language, Sentiment Analysis Data, natural language processing, and sentiment analysis – customer experience game changers
    Paul Egret
    July 27, 2020 Read more
    AI, Artificial Intelligence, Customer Experience, Data Analytics AI-powered data analytics: the present and future of customer experience
    Paul Egret
    July 20, 2020 Read more
    Contact Center, Post Covid 19, Remote Work Contact centers post-COVID-19 will change – here’s how
    Jake Gardiner
    July 7, 2020 Read more
    Artificial Intelligence, Voice Based Personal Assistant, Voicebot Voicebots: Enhancing customer experience with voice-based personal assistants
    Delphine Bolus
    June 4, 2020 Read more
    Customer Experience Training, Customer Success Training, Omnichannel Cloud Solution Customer experience training drives business, generates profits, and achieves results
    Alexandre Prévost
    May 11, 2020 Read more
    CCaaS, Cloud, Customer Satisfaction, Remote Work Maintaining productivity, security, and customer satisfaction even while switching to remote work
    Hervé Leroux
    April 28, 2020 Read more
    Automation, Customer Journeys, Customization Phone channel customization and automation lies at the heart of customer journeys
    Jean-François Teissier
    April 21, 2020 Read more
    CCaaS, Channel Less Experience, Customer Experience Build your story with your customers as you engage with them in conversation
    Elisabeth De Longeaux
    April 6, 2020 Read more
    Automation, Customer Experience, Speech Analytics With Speech Analytics, transform your contact center into more than just a cost center!
    Paul Egret
    March 10, 2020 Read more
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    Our experts
    Patricia Barrière
    Patricia Barrière
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    Jean-Denis Garo
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    Andy Watts
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    Fabrice Malecot
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    Aurore Carrié
    Aurore Carrié
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    Jean Michel Maurel
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    Léonard Marzin
    Léonard Marzin
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    Marie Verchère
    Marie Verchère
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    Francis Thulliez
    Head of Sales | Retail & Services
    Bertrand Deroubaix
    Bertrand Deroubaix
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    Jérémy Rolandez
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    Jean-François Teissier
    Jean-François Teissier
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    Jake Gardiner
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    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
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    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Senior Sales Representative in Charge of Partner Offers at Odigo
    Steven Harris
    Steven Harris
    Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Elisabeth De Longeaux
    Elisabeth De Longeaux
    Product Marketing Manager at Odigo
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