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    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Agent Experience, Gamification Reshaping user experience and improving agent satisfaction through gamification
    Neil Titcomb
    December 10, 2020 Read more
    Agent Performance, Quality Management, Workforce Management Boost agent performance and increase customer satisfaction with workforce optimization strategies
    Johanna Raux
    December 3, 2020 Read more
    Channel-less customer experience is built on personalization
    Neil Titcomb
    November 23, 2020 Read more
    Agile Contact Center, AI, Gartner 3 steps to becoming an agile contact center
    Thibaud Pietri
    November 16, 2020 Read more
    AI, Customer Experience 3 ways artificial intelligence enhances customer experience
    Delphine Bolus
    November 5, 2020 Read more
    Implementing innovative CCaaS solutions requires support from committed CX specialists
    David Paulding
    October 6, 2020 Read more
    Customer Experience, Phygital, Retail Phygital retail: The contact center has never been more important
    Cédric Dinet
    September 20, 2020 Read more
    CSAT, Customer Satisfaction, NPS CSAT is the pre-eminent factor in driving call center success
    Vincent Lascoux
    September 8, 2020 Read more
    Customer Experience, Customer Service Customer service vs. Customer experience: bridging expectations and results
    Hervé Leroux
    August 24, 2020 Read more
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    Our experts
    Patricia Barrière
    Patricia Barrière
    Head of Odigo University
    Jean-Denis Garo
    Jean-Denis Garo
    Head of Product Marketing
    Andy Watts
    Andy Watts
    Senior Account Director
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
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    Jean Michel Maurel
    Jean Michel Maurel
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    Léonard Marzin
    Léonard Marzin
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    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Francis Thulliez
    Francis Thulliez
    Head of Sales | Retail & Services
    Bertrand Deroubaix
    Bertrand Deroubaix
    Risks, Quality & Security Director
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Jake Gardiner
    Jake Gardiner
    Senior Account Executive
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
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    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Senior Sales Representative in Charge of Partner Offers at Odigo
    Steven Harris
    Steven Harris
    Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Elisabeth De Longeaux
    Elisabeth De Longeaux
    Product Marketing Manager at Odigo
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