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    Blogs and insights

    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    Market trends and analysis
    Tips and guides
    What role will advisors play in the new era of customer experience in banking?
    Germain Piveteau
    July 13, 2021 · 5 Read Read more
    3 ways to improve your organization’s customer experience with NLP
    Corentin Messerschmidt
    July 6, 2021 · 3 Read Read more
    Live Chat Service Live chat service – enhancing customer experience has never been easier
    Elisabeth De Longeaux
    June 24, 2021 · 5 Read Read more
    Agent Experience, Contact Center Make your vocal branding a strategic customer relationship asset
    Delphine Bolus
    June 1, 2021 · 5 Read Read more
    Agent Experience, Contact Center, Remote Work How contact centers are finetuning work from home
    Jake Gardiner
    May 3, 2021 · 3 Read Read more
    Omnichannel Experience, Routing, Skill Based Routing Skill-based routing: an evolving strategy that optimizes your agents’ strengths
    Steven Harris
    March 18, 2021 Read more
    Customer Experience, Data, Personalized Experience The 10 most revealing customer experience stats from 2020
    Hervé Leroux
    February 23, 2021 Read more
    Channel Management Strategy, Channel Strategy, Customer Experience The ultimate channel strategy is channel-less
    Claire Lucas
    January 26, 2021 Read more
    Automation, Customer Experience, Customer Satisfaction, Personalization An inside look at the CX trends that will define 2021
    Hervé Leroux
    December 18, 2020 Read more
    << < 1 2 3 4 5 6 7 8 9 10 11 12 > >>
    Our experts
    Patricia Barrière
    Patricia Barrière
    Head of Odigo University
    Jean-Denis Garo
    Jean-Denis Garo
    Head of Product Marketing
    Andy Watts
    Andy Watts
    Senior Account Director
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
    Product Manager
    Jean Michel Maurel
    Jean Michel Maurel
    Delivery Quality Manager
    Léonard Marzin
    Léonard Marzin
    Head of data factory
    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Francis Thulliez
    Francis Thulliez
    Head of Sales | Retail & Services
    Bertrand Deroubaix
    Bertrand Deroubaix
    Risks, Quality & Security Director
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Jake Gardiner
    Jake Gardiner
    Senior Account Executive
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Senior Sales Representative in Charge of Partner Offers at Odigo
    Steven Harris
    Steven Harris
    Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Elisabeth De Longeaux
    Elisabeth De Longeaux
    Product Marketing Manager at Odigo
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