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    Learn about the latest customer experience trends, strategies and technologies from our experts.
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    CCaaS Solution, CRM Integration, Salesforce CCaaS solutions and CRM integration: the first piece to your customer experience puzzle
    Elisabeth De Longeaux
    November 16, 2021 Read more
    Bring an in-store caliber of service to online customers with co-browsing
    Elisabeth De Longeaux
    November 2, 2021 · 3 Read Read more
    Digitalization, Healthcare The healthcare contact center needs digitalization – CCaaS leads the way
    Gregor Campbell
    October 19, 2021 Read more
    Customer Experience How customer experience tech is changing contact center roles
    Delphine Bolus
    October 13, 2021 Read more
    Customer Effort Score, Customer Experience, Customer Satisfaction Putting in the effort: 3 ways to improve your customer effort score calculation
    Hervé Leroux
    September 24, 2021 · 3 Read Read more
    Customer Experience, Data Security ISO 27000: why data security requires continuous improvement
    Bertrand Deroubaix
    August 31, 2021 · 3 Read Read more
    Customer Experience, Omnichannel Experience, Video Should your contact center offer video chat?
    Guillaume Schwoerer
    August 24, 2021 · 2 Read Read more
    Omnichannel Experience Instant messaging is now essential to brand communication strategy
    Elisabeth De Longeaux
    August 3, 2021 · 3 Read Read more
    3 ways to reduce contact center wait times and build customer loyalty
    Raffaele Ferrara
    July 27, 2021 · 3 Read Read more
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    Our experts
    Patricia Barrière
    Patricia Barrière
    Head of Odigo University
    Jean-Denis Garo
    Jean-Denis Garo
    Head of Product Marketing
    Andy Watts
    Andy Watts
    Senior Account Director
    Fabrice Malecot
    Fabrice Malecot
    Product Manager
    Aurore Carrié
    Aurore Carrié
    Product Manager
    Jean Michel Maurel
    Jean Michel Maurel
    Delivery Quality Manager
    Léonard Marzin
    Léonard Marzin
    Head of data factory
    Marie Verchère
    Marie Verchère
    Deputy Head of Odigo Experience Services France
    Francis Thulliez
    Francis Thulliez
    Head of Sales | Retail & Services
    Bertrand Deroubaix
    Bertrand Deroubaix
    Risks, Quality & Security Director
    Jérémy Rolandez
    Jérémy Rolandez
    Network Delivery Manager at Odigo
    Jean-François Teissier
    Jean-François Teissier
    Manager Odigo eXperience Services
    Jake Gardiner
    Jake Gardiner
    Senior Account Executive
    Cédric Dinet
    Cédric Dinet
    Account Manager | Retail
    Delphine Bolus
    Delphine Bolus
    Conversational UX Designer
    Philippe Graimon
    Philippe Graimon
    Design Authority Manager | Services & Operations at Odigo
    Eric Brunelière
    Eric Brunelière
    Head Of Production at Odigo
    Alexandre Prévost
    Alexandre Prévost
    Odigo Trainer, responsible for Odigo Academy
    Renaud Stockman
    Renaud Stockman
    Customer Success Manager at Odigo
    Alain Mathon
    Alain Mathon
    Senior Service Delivery Manager at Odigo
    Cécile Besson
    Cécile Besson
    Senior Product Marketing Manager at Odigo
    Corentin Messerschmidt
    Corentin Messerschmidt
    Head of Innovation Lab at Odigo
    Thibault Gilardoni
    Thibault Gilardoni
    Senior Sales Representative in Charge of Partner Offers at Odigo
    Steven Harris
    Steven Harris
    Director, Strategic Clients at Odigo
    Raffaele Ferrara
    Raffaele Ferrara
    Product Marketing Manager at Odigo
    Elisabeth De Longeaux
    Elisabeth De Longeaux
    Product Marketing Manager at Odigo
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