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Blogs and insights

Learn about the latest customer experience trends, strategies and technologies from our experts.
Contact Center, Personalization, Public Sector Let’s talk about contact center gamification 
Melissa Cowdry
April 13, 2023 · 3 Read Read more
Contact Center, Personalization, Public Sector The Millennial customer experience: how companies must adapt to the consumers of tomorrow 
Hervé Leroux
April 6, 2023 · 3 Read Read more
Contact Center, Personalization, Public Sector Let’s talk about what agents experience in a contact center work environment   
Hervé Leroux
March 30, 2023 · 3 Read Read more
Contact Center, Personalization, Public Sector Quiet quitting: what is it and should contact centers worry?   
Melissa Cowdry
February 21, 2023 · 3 Read Read more
CX Performance and six ways to improve it with AI
Hervé Leroux
January 18, 2023 · 3 Read Read more
NLP challenges in the contact center industry
Hervé Leroux
November 10, 2022 · 3 Read Read more
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Patricia Barrière
Patricia Barrière
Head of Odigo University
Jean-Denis Garo
Jean-Denis Garo
Head of Product Marketing
Andy Watts
Andy Watts
Senior Account Director
Fabrice Malecot
Fabrice Malecot
Product Manager
Aurore Carrié
Aurore Carrié
Product Manager
Jean Michel Maurel
Jean Michel Maurel
Delivery Quality Manager
Léonard Marzin
Léonard Marzin
Head of data factory
Marie Verchère
Marie Verchère
Deputy Head of Odigo Experience Services France
Francis Thulliez
Francis Thulliez
Head of Sales | Retail & Services
Bertrand Deroubaix
Bertrand Deroubaix
Risks, Quality & Security Director
Jérémy Rolandez
Jérémy Rolandez
Network Delivery Manager at Odigo
Jean-François Teissier
Jean-François Teissier
Manager Odigo eXperience Services
Jake Gardiner
Jake Gardiner
Senior Account Executive
Cédric Dinet
Cédric Dinet
Account Manager | Retail
Delphine Bolus
Delphine Bolus
Conversational UX Designer
Philippe Graimon
Philippe Graimon
Design Authority Manager | Services & Operations at Odigo
Eric Brunelière
Eric Brunelière
Head Of Production at Odigo
Alexandre Prévost
Alexandre Prévost
Odigo Trainer, responsible for Odigo Academy
Renaud Stockman
Renaud Stockman
Customer Success Manager at Odigo
Alain Mathon
Alain Mathon
Senior Service Delivery Manager at Odigo
Cécile Besson
Cécile Besson
Senior Product Marketing Manager at Odigo
Corentin Messerschmidt
Corentin Messerschmidt
Head of Innovation Lab at Odigo
Thibault Gilardoni
Thibault Gilardoni
Senior Sales Representative in Charge of Partner Offers at Odigo
Steven Harris
Steven Harris
Director, Strategic Clients at Odigo
Raffaele Ferrara
Raffaele Ferrara
Product Marketing Manager at Odigo
Elisabeth De Longeaux
Elisabeth De Longeaux
Product Marketing Manager at Odigo
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