White paper:
Cybersecurity in the contact centre

What are the risks and how can you protect yourself against them using the SaaS model?

When it comes to cybersecurity, it’s no longer a question of knowing if an organisation is going to be attacked, but when.

In the field of customer relations, new threats are emerging and contact centres are both a primary and indirect target for criminals.

This white paper provides a better understanding of cyber-attacks to help anticipate and counteract them.

The Odigo insights complemented by insights from an AWS expert cover key principles:

Best practices for optimising security using the SaaS model.
Shared responsibility frameworks for comprehensive protection.
New security standards and regulations which are raising the bar for customer data protection.
Advances in detection which help respond rapidly to security incidents.

Download the white paper

Contact centre security is evolving in line with emerging threats. Find out how the SaaS model can help protect customer data in this white paper.

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White paper: Cybersecurity in the contact centre

When it comes to cybersecurity, it’s no longer a question of knowing if an organisation is going to be attacked, but when.

The Odigo insights complemented by insights from an AWS expert cover key principles:

Download the white paper

White paper:
Cybersecurity in the contact centre