{"id":385,"date":"2021-03-19T09:12:12","date_gmt":"2021-03-19T09:12:12","guid":{"rendered":"https:\/\/odigo.wp-stage.macs.capgemini.com\/?page_id=385"},"modified":"2024-04-17T09:50:43","modified_gmt":"2024-04-17T09:50:43","slug":"produits","status":"publish","type":"page","link":"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/","title":{"rendered":"Solutions CCaaS"},"content":{"rendered":"\n<section class=\"wp-block-odigo-blocks-intro undefined intro is-style-with-bg\" style=\"background-image:url(https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-15_Odigo.com-v2_Visuals_L1-Product_1920x1080px_opt1_v2_MP-MAK.jpg)\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h1>Trouvez la solution CCaas (Contact Center as a Service) qui vous convient<\/h1>La solution innovante de Contact Center as a Service (CCaaS) d\u2019Odigo connecte tous vos canaux via une interface unique et intuitive.<div class=\"buttons buttons--horizontal\"><a class=\"button-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/demande-de-demo\/\" target=\"\" rel=\"noopener noreferrer\">Demander une d\u00e9mo<\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\"><br><\/div><h2>Voir Odigo en action<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n        <section class=\"section section--overflowing-bg-red-high\">\n          <div class=\"container\">\n            <div class=\"iframe-wrapper\">\n                                      <iframe class=\"video_yt\" title=\"Odigo overview - Youtube video\" frameborder=\"0\" scrolling=\"no\" marginheight=\"0\" marginwidth=\"0\" type=\"text\/html\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/JWJDJ_qk4-s?autoplay=0&#038;rel=0\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen>\n                      <\/iframe>\n                            <\/div>\n            <div class=\"cookieconsent-optout-marketing\">\n              <div class=\"cookieconsent-wrapper\">\n                  <div>Please <a>accept marketing cookies<\/a> to watch this video.<\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/section>\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Proposez \u00e0 vos clients l\u2019exp\u00e9rience personnalis\u00e9e qu\u2019ils attendent gr\u00e2ce aux solutions CCaaS d\u2019Odigo<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/omnicanalite\/\" style=\"color: ; font-size: 24\">Omnicanalit\u00e9<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Connectez tous vos canaux vocaux et num\u00e9riques avec des solutions CCaaS qui orchestrent des parcours client omnicanaux, augmentent la satisfaction client et am\u00e9liorent l\u2019exp\u00e9rience agent.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/omnicanalite\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/automatisation-intelligence-artificielle\/\" style=\"color: ; font-size: 24\">Automatisation<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Adoptez des strat\u00e9gies d\u2019automatisation intelligentes pour am\u00e9liorer vos capacit\u00e9s de self-service et garantir \u00e0 vos conseillers de se concentrer sur les interactions \u00e0 forte valeur ajout\u00e9e qui n\u00e9cessitent leurs comp\u00e9tences et leur empathie.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/automatisation-intelligence-artificielle\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/routage\/\" style=\"color: ; font-size: 24\">Routage<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Utilisez le routage intelligent pour am\u00e9liorer les taux de r\u00e9solution au premier contact (FCR) : mettez rapidement vos clients en relation avec les conseillers les plus \u00e0 m\u00eame de les assister.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/routage\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/automatisation-intelligence-artificielle\/\" style=\"color: ; font-size: 24\">Intelligence artificielle (IA)<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               D\u00e9ployez des outils d\u2019IA qui am\u00e9liorent vos capacit\u00e9s d\u2019analyse des sentiments et permettent des fonctions d\u2019\u00ab agent assist \u00bb, rationalisent les processus et maximisent l\u2019efficacit\u00e9 op\u00e9rationnelle.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/automatisation-intelligence-artificielle\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/\" style=\"color: ; font-size: 24\">Performance et optimisation<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Optimisez l\u2019efficacit\u00e9 de votre centre de contacts gr\u00e2ce \u00e0 des outils pour mesurer les performances (supervision des conseillers, statistiques et analyses de donn\u00e9es en temps r\u00e9el), \u00e9valuer la qualit\u00e9 du service (enregistrement et suivi de la qualit\u00e9) et am\u00e9liorer la gestion de vos \u00e9quipes gr\u00e2ce au workforce management.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/plateforme-cloud\/\" style=\"color: ; font-size: 24\">Plateforme cloud<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Choisissez un fournisseur de solutions CCaaS qui est \u00e9galement op\u00e9rateur t\u00e9l\u00e9com et propose des solutions cloud de bout en bout et \u00e9volutives, associ\u00e9es \u00e0 un r\u00e9seau vocal mondial et \u00e0 des API ouvertes qui apportent l\u2019adaptabilit\u00e9 et la s\u00e9curit\u00e9 dont vous avez besoin.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/plateforme-cloud\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Pr\u00e9sence mondiale<\/div><h2>Un leader mondial qui \u00e9tend sa pr\u00e9sence<\/h2><div class=\"subtitle1\">Les solutions et strat\u00e9gies CCaaS d\u2019Odigo permettent \u00e0 plus de 250\u00a0clients dans 100\u00a0pays d\u2019atteindre l\u2019excellence en mati\u00e8re d\u2019exp\u00e9rience client.<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row--centered-v\"><div class=\"order-lg-1 col-lg-4 order-2\"><p class=\"body2\">Odigo est le seul fournisseur mondial de solutions CCaaS qui est \u00e9galement int\u00e9grateur et op\u00e9rateur t\u00e9l\u00e9com. Avec des bureaux, des points de pr\u00e9sence (PoP) et des data centers dans le monde entier, nous permettons \u00e0 nos clients de transformer leur exp\u00e9rience client localement et de d\u00e9velopper des strat\u00e9gies d\u2019expansion \u00e0 l\u2019international.<\/p><\/div><div class=\"order-lg-2 col-lg-8 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-26_Odigo-com_Visuals_Illustrations_L1_Products_760x400px_Opt1b_v3_Draft_DS-MAK.png\" alt=\"\" width=\"100%\" \/><\/div><\/div><\/div><\/section>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"\/fr-fr\/produits\/plateforme-cloud\/infrastructure-telecom-mondiale-dodigo\/\" id=\"tracking\">En savoir plus sur notre infrastructure t\u00e9l\u00e9com mondiale<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Ils am\u00e9liorent l\u2019exp\u00e9rience de leurs clients gr\u00e2ce aux solutions CCaaS d\u2019Odigo<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"mt-2 align wp-block-oab-rotating-logo-carousel\">\n    <div class=\"container\">\n\n\t\t\t\t\t<div class=\"row justify-content-between\" style=\"flex-direction: column\">\n\t\t\t\t<div class=\"col-md-12 col-lg-12 col-xl-12 oab-logos-slider__slides\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"0\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/Conforama-log.png?w=215\" alt=\"Conforama logo\" title=\"Conforama-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"1\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/2021-03-29_Odigo_com-v2_logos__Laredoute-logo_214x60px_RGB.png?w=215\" alt=\"La redoute logo\" title=\"2021-03-29_Odigo_com-v2_logos__Laredoute-logo_214x60px_RGB\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"2\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/Generali-logo.png?w=215\" alt=\"generali\" title=\"Generali-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"3\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/Harmonie.png?w=300\" alt=\"Harmonie\" title=\"Harmonie\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"4\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/06\/chronopost-logo.png?w=215\" alt=\"chronopost logo\" title=\"chronopost-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"5\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/2021-04-22_Odigo_com-v2_Clients-logos_PMU_214x60px_RGB_DS.png?w=215\" alt=\"PMU logo\" title=\"2021-04-22_Odigo_com-v2_Clients-logos_PMU_214x60px_RGB_DS\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"6\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/03\/Oui-logo.png?w=215\" alt=\"Oui Logo\" title=\"Oui-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"7\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/2021-03-29_Odigo_com-v2_logos__Basic-fit-logo_214x60px_RGB.png?w=215\" alt=\"Basic fit logo\" title=\"2021-03-29_Odigo_com-v2_logos__Basic-fit-logo_214x60px_RGB\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"8\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/2021-04-08_Odigo-com-v2-Clients_Logo_Lapeyre-logo_214x60px_RGB-.png?w=214\" alt=\"Lapeyre logo\" title=\"2021-04-08_Odigo-com-v2-Clients_Logo_Lapeyre-logo_214x60px_RGB-\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"9\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/FNAC-logo.png?w=215\" alt=\"Fnac logo\" title=\"FNAC-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"10\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/2021-04-07_Odigo_com-v2_logos_214x60px_Papernest_RGB_MAK-MP.png?w=214\" alt=\"papernest logo\" title=\"2021-04-07_Odigo_com-v2_logos_214x60px_Papernest_RGB_MAK-MP\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"11\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2024\/04\/carrefour-bank.webp?w=216\" alt=\"carrefour bank\" title=\"carrefour-bank\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n                <div class=\"slider-indicator\">\n                    <div class=\"slider-indicator-inner\" style=\"width: 138.5px; margin-left: 0;\"><\/div>\n                <\/div>\n            <\/div>\n\t\t\t<\/div>\n\t\t    <\/div>\n<\/section>\n\n\n\n\n<section class=\"mt-2 align wp-block-oab-rotating-logo-carousel\">\n    <div class=\"container\">\n\n\t\t    <\/div>\n<\/section>\n\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"\/about-us\/clients\/\" id=\"tracking\">Voir plus de clients<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Ce que les clients disent d\u2019Odigo<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n    <section class=\"align wp-block-oab-quotes-slider-with-video has-20-px-font-size\" data-lazy-loading=\"enabled\">\n        <div class=\"container\">\n                            <div class=\"oab-quotes-slider-with-video__slides\">\n                                                    <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"0\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"PMU - Un partenariat solide avec Odigo pour simplifier les parcours clients\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/70UOGWjJK6Y?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">\u00ab\u00a0La solution Odigo\u2122 nous donne acc\u00e8s \u00e0 des perspectives que nous n&rsquo;avions pas.\u00a0\u00bb<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">S\u00e9bastien Passedouet<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Directeur des Services et de la Relation Client<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/09\/2021-04-22_Odigo_com-v2_Clients-logos_PMU_214x60px_RGB_DS.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/success-story\/pmu\/\">Lire le t\u00e9moignage client<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"1\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"#luminus energizes its contact center with new omnichannel capacity\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/zjKr76-QjZI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">\u00ab\u00a0La bonne interaction avec notre CRM, Salesforce et la capacit\u00e9 omnicanale sont les principaux avantages de la plateforme Odigo pour Luminus.\u00a0\u00bb<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Stephan Cludts<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Manager Customer Experience &#038; Care chez Luminus<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/07\/MicrosoftTeams-image-35.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/success-story\/luminus\/\">Lire le t\u00e9moignage client<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"2\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"KparK - &quot;Notre partenariat avec Odigo permet d&#039;am\u00e9liorer l&#039;interaction avec le client&quot;\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/w6zbnmndpgI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">\u00ab\u00a0Nous avons choisi la solution d\u2019Odigo parce qu\u2019elle nous permet de virtualiser les relations clients.\u00a0\u00bb<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Fran\u00e7ois Banse<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Responsable Marketing digital et terrain chez KparK<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/06\/KparK-logo.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/success-story\/kpark\/\">Lire le t\u00e9moignage client<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"3\">\n\n                                                                                                    <a href=\"https:\/\/youtu.be\/uTiJ076aM4I\">https:\/\/youtu.be\/uTiJ076aM4I<\/a>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">\u00ab\u00a0Odigo est un partenaire de OUI.sncf depuis plusieurs ann\u00e9es. C\u2019est un partenaire absolument essentiel.\u00a0\u00bb<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Fran\u00e7ois Julia<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Directeur Relation Client A Distance et Voyages en Groupes<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/Oui-logo.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/success-story\/oui-sncf\/\">Lire le t\u00e9moignage client<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"4\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"Malafoff Humanis - Faciliter et maximiser la gestion flux d&#039;appels entrants gr\u00e2ce \u00e0 Odigo\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/i0KuiV8ROms?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">14\u00a0% de nos appels entrants sont trait\u00e9s automatiquement. Sur ces 14\u00a0%, pr\u00e8s de la moiti\u00e9 ne n\u00e9cessitent aucune intervention humaine.<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Isabelle Rault-Diam\u00e9<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Directrice Relation client<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/03\/Malakoff-logo.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/success-story\/malakoff-humanis\/\">Lire le t\u00e9moignage client<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"5\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"Chronopost - Am\u00e9liorer l&#039;ergonomie des agents et la qualit\u00e9 de service avec Odigo\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/bj8iN0P3zoE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">Nous avons gagn\u00e9 en facilit\u00e9 de pilotage et de reporting, ce qui a permis d\u2019am\u00e9liorer la productivit\u00e9 et le management.\u00a0<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Fr\u00e9d\u00e9ric Bernard<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Directeur Exp\u00e9rience client<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/09\/2021-03-29_Odigo_com-v2_logos__chronopost-logo_214x60px_RGB-1.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/success-story\/chronopost\/\">Lire le t\u00e9moignage client<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                            \n                    <\/div>\n                    <\/div>\n    <\/section>\n    \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Prix et recompenses<\/div><h2>Certains des plus grands cabinets d\u2019analystes au monde classent les solutions CCaaS d\u2019Odigo parmi les meilleures<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"align wp-block-oab-awards-and-recognitions\">\n    <div class=\"container\">\n        <div class=\"row row-boxes\">\n\n            \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/03\/2022-03-22_Frost-logo.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">En 2023, Frost &amp; Sullivan confirme la place d\u2019Odigo en tant que fournisseur europ\u00e9en de solutions CCaaS de premier choix pour remplacer les solutions on-premise.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/ressource\/2023-frost-radar\/\">En savoir plus<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/11\/ISG-Logo_greater-than-3-1.jpg \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">Odigo est nomm\u00e9 Leader Mondial dans le rapport annuel ISG Provider Lens\u2122 CCaaS 2022<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/ressource\/odigo-leader-dans-le-rapport-isg-provider-lens-ccaas-2022\/\">En savoir plus<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/03\/2022-03-22_Frost-logo.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">Odigo d\u00e9sign\u00e9 comme leader en termes de croissance dans le Frost Radar\u2122 : European Contact Center as a Service Market, 2021.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/odigo-designe-comme-leader-en-termes-de-croissance-dans-le-rapport-frost-radar-2021-du-marche-europeen-des-ccaas\/\">En savoir plus<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/03\/gartner-1.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">Odigo nomm\u00e9 Visionnaire dans le 2021 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service pour la seconde ann\u00e9e cons\u00e9cutive.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/gartner-2021\/\">En savoir plus<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/03\/isg.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">Odigo nomm\u00e9 Leader dans le rapport ISG Provider Lens\u2122 CCaaS 2021.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/odigo-named-a-leader-in-the-isg-provider-lens-ccaas-2021-report\/\">En savoir plus<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"\/fr-fr\/a-propos\/prix-recompenses\/\" id=\"tracking\">Voir tous les prix et r\u00e9compenses<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t<section class=\"section section--post-by-title\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row row-boxes\">\n\n\t\t\t\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/comment-les-solutions-ccaas-repondent-elles-aux-enjeux-des-services-publics\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/05\/Capture-decran-2022-05-16-a-12.12.15-copie.webp\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>16 mai 2022<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/comment-les-solutions-ccaas-repondent-elles-aux-enjeux-des-services-publics\/\">Comment les solutions CCaaS r\u00e9pondent-elles aux enjeux des services publics ?<\/a><\/span>\n\t\t\t<p>En Europe de l&#039;Ouest, le service public est un secteur particulier dans le paysage de la relation client. D&#039;un pays \u00e0 l&#039;autre, le niveau de maturit\u00e9 et l&#039;exp\u00e9rience propos\u00e9e diff\u00e8rent. Ces diff\u00e9rences vont avoir un impact sur le type de solutions technologiques n\u00e9cessaires \u00e0 la bonne gestion de la relation usager et \u00e0 celle des d\u00e9fis propres \u00e0 ce secteur : le volume des interactions et la complexit\u00e9 des organisations, le poids du pouvoir politique, la s\u00e9curit\u00e9 des donn\u00e9es, l&#039;accessibilit\u00e9 et la qualit\u00e9 de la relation client. Comment les solutions de Contact Center as a Service (CCaaS) peuvent-elles r\u00e9pondre aux enjeux des services publics ?<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/comment-les-solutions-ccaas-repondent-elles-aux-enjeux-des-services-publics\/\">En savoir plus<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/le-design-dune-solution-ccaas-se-doit-de-placer-lhumain-au-centre\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/03\/2022-03-11_GL-FrostSullivan-Radar-2021_Key-visual_Option-2_Opt2_v1_RGB_Draft_PK_600x400_3.png\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>18 mars 2022<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/le-design-dune-solution-ccaas-se-doit-de-placer-lhumain-au-centre\/\">Le design d&rsquo;une solution CCaaS se doit de placer l\u2019humain au centre<\/a><\/span>\n\t\t\t<p>Les r\u00e9cents \u00e9v\u00e9nements qui ont conduit \u00e0 la g\u00e9n\u00e9ralisation du t\u00e9l\u00e9travail auraient pu causer de gros probl\u00e8mes aux entreprises. Cependant, une majorit\u00e9 d\u2019entre elles a su faire preuve de r\u00e9silience et de flexibilit\u00e9 et r\u00e9pondre rapidement aux nouvelles attentes de leurs clients. Les solutions de Contact Center as a Service (CCaaS), con\u00e7ues dans un souci de r\u00e9pondre aux besoins d&#039;empathie et d&#039;ouverture des clients et des conseillers des centres de contacts, ont rendu cela possible. Les entreprises leaders de leur secteur ont \u00e9galement su tirer leur \u00e9pingle du jeu et gagner des parts de march\u00e9.<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/le-design-dune-solution-ccaas-se-doit-de-placer-lhumain-au-centre\/\">En savoir plus<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/solutions-ccaas-et-integration-du-crm-la-piece-maitresse-du-puzzle-de-lexperience-client\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/01\/iStock-659244402-2.jpg\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>16 novembre 2021<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/solutions-ccaas-et-integration-du-crm-la-piece-maitresse-du-puzzle-de-lexperience-client\/\">Solutions CCaaS et int\u00e9gration du CRM : la pi\u00e8ce ma\u00eetresse du puzzle de l\u2019exp\u00e9rience client<\/a><\/span>\n\t\t\t<p>Aujourd\u2019hui, au-del\u00e0 de devoir garder un \u0153il sur les prouesses technologiques de l\u2019IA, de l\u2019automatisation et du cloud, les responsables de centres de contacts doivent se recentrer sur les clients. Cela signifie qu\u2019ils doivent identifier les solutions de centre de contacts les mieux \u00e0 m\u00eame de s\u2019int\u00e9grer avec les solutions de gestion de la relation client (CRM) de leur organisation. D\u00e9couvrez l\u2019avantage concurrentiel que votre organisation peut retirer d\u2019une int\u00e9gration harmonieuse de son centre de contacts avec son CRM.<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/solutions-ccaas-et-integration-du-crm-la-piece-maitresse-du-puzzle-de-lexperience-client\/\">En savoir plus<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Voir les solutions CCaaS d\u2019Odigo en action<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n  <section class=\"section request-a-demo-section\">\n    <div class=\"box-demo box-demo--1 container\">\n      <div class=\"row-nogutter\">\n        <div class=\"col-lg-5 box-img box-demo--1--col-1\">\n          <img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/2021-04-30_Odigo.com-v2_Demo-component-image-2_600x348px_BG.jpg\" alt=\"Show more\">\n        <\/div>\n        <div class=\"col-lg-7 box-inner box-demo--1--col-2\">\n          <ul class=\"ul-icon\">\n                          <li>Excellente exp\u00e9rience client<\/li>\n                                      <li>Exp\u00e9rience agent gratifiante<\/li>\n                                      <li>Centre de contacts plus efficace<\/li>\n                                  <\/ul>\n           <div class=\"flex\">\n                         <a class=\"button\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/demande-de-demo\/\">Demandez votre d\u00e9mo<\/a>\n                       <div class=\"phone_details-hidden\">\n               <span class=\"box-bottom-span\">ou appelez le <\/span>\n               <a class=\"link-request-demo\" href=\"tel:\" target=\"_blank\"><span class=\"request-demo-phone-number\"><\/span><\/a>\n               <\/div>\n           <\/div>\n           <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-385","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Solutions CCaaS pour une exp\u00e9rience client d&#039;exception | Odigo<\/title>\n<meta name=\"description\" content=\"Connectez tous vos canaux de service client et proposez des parcours personnalis\u00e9s et sans couture. 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