{"id":1203,"date":"2021-04-06T15:33:52","date_gmt":"2021-04-06T15:33:52","guid":{"rendered":"https:\/\/odigo-v2-develop.go-vip.net\/?page_id=1203"},"modified":"2024-03-06T10:31:57","modified_gmt":"2024-03-06T10:31:57","slug":"workforce-management","status":"publish","type":"page","link":"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/workforce-management\/","title":{"rendered":"Workforce management"},"content":{"rendered":"\n<section class=\"wp-block-odigo-blocks-intro undefined intro is-style-with-bg\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h1>Tirez parti des solutions de workforce management<\/h1>Int\u00e9grez de mani\u00e8re transparente les principales solutions de workforce management \u00e0 votre solution CCaaS pour vous assurer que votre centre de contacts dispose toujours du bon nombre de collaborateurs dot\u00e9s des bonnes comp\u00e9tences au bon moment.<div class=\"buttons buttons--horizontal\"><a class=\"button-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/a-propos\/contact\/\" target=\"\" rel=\"noopener noreferrer\">Contacter nos experts<\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Principaux avantages<\/div><h2>Optimisez les performances de votre centre de contacts gr\u00e2ce aux solutions de workforce management<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-20_Odigo-com_Visuals_Photo-library_L3-Workforce-management_458x266px_Opt1_v1_DS.jpg\" alt=\"\" width=\"100%\" \/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2\"><h3>Obtenez le meilleur de vos conseillers\u00a0:<\/h3><ul class=\"ul-icon\"><li>Stimulez la productivit\u00e9\u00a0: organisez plus efficacement l\u2019emploi du temps de vos conseillers et assurez-vous que le planning soit respect\u00e9.<\/li><li>Limitez le temps consacr\u00e9 \u00e0 la planification\u00a0: d\u00e9ployez une seule solution de planification multicanale et multi-site.<\/li><li>Augmentez la satisfaction client\u00a0: pr\u00e9voyez un nombre suffisant de conseillers pour g\u00e9rer les pics d\u2019interactions.<\/li><li>Am\u00e9liorez l\u2019exp\u00e9rience agent\u00a0: offrez \u00e0 vos conseillers plus de choix et de diversit\u00e9 dans leurs t\u00e2ches et autorisez l\u2019\u00e9change de postes.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Ma\u00eetrisez votre workforce management<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n        <section class=\"  section article-body page-article-body article-white \">\n\n                        <div class=\"container\">\n                <div class=\"row\">\n\n                    <div class=\"col-12 article-text\">\n                                                \n<section class=\"undefined   section article-body page-article-body\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 article-text\">\n\n<p>L\u2019\u00e9quilibre entre les objectifs de qualit\u00e9, les contraintes op\u00e9rationnelles, les comp\u00e9tences des conseillers et la demande d\u2019interactions forme une \u00e9quation changeante et complexe. B\u00e9n\u00e9ficiez des informations et du contr\u00f4le dont vous avez besoin pour obtenir les meilleurs r\u00e9sultats pour vos clients et vos conseillers, gr\u00e2ce aux solutions de workforce management d\u2019Odigo.<\/p>\n\n<\/div><\/div><\/div><\/section>\n                    <\/div>\n                                                        <\/div>\n            <\/div>\n\n        <\/section>\n        \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Solutions de workforce management de bout en bout pour votre centre de contacts<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Gestion des conseillers<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Une solution unique pour la gestion des profils des employ\u00e9s, des r\u00e8gles de travail, des comp\u00e9tences, des pr\u00e9f\u00e9rences de travail, des contraintes juridiques et des \u00e9changes de postes entre conseillers.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Gestion pr\u00e9visionnelle<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Vues d\u00e9taill\u00e9es de l\u2019historique du trafic multicanal, des pr\u00e9visions par activit\u00e9 ou comp\u00e9tence, des tags et de la mesure hebdomadaire du volume.\u00a0                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Gestion de la planification<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Planification multicanale (mensuelle, hebdomadaire, quotidienne) avec une option de gestion multisite, des simulations de sc\u00e9narios et des applications mobiles pour les conseillers.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Surveillance<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Aper\u00e7u de l\u2019activit\u00e9 des conseillers et de l\u2019adh\u00e9sion multicanale, projections, indicateurs de performance et analyses statistiques (effectifs nets, temps de traitement moyen (AHT), qualit\u00e9 de service (QoS), etc.)                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Odigo s\u2019associe \u00e0 Verint, un leader mondial des logiciels de workforce management<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-19_Odigo_com-v3_logos_Partners_Verint-logo_214x60px_RGB_DS.png\" alt=\"\" width=\"100%\" \/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2\"><h3>Verint<\/h3><p class=\"body3\">Odigo a conclu un partenariat avec Verint pour vous fournir des solutions de workforce optimization (WFO) qui am\u00e9liorent les performances de votre centre de contacts.<br><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Ils ont int\u00e9gr\u00e9 leur solution de workforce management avec Odigo<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-wrapper-clients-cards  undefined section section--bg-white\"><div class=\"container\"><div class=\"row row-boxes\">\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/FNAC-logo.png\" alt=\"Fnac Darty\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Retail <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/But-logo.png\" alt=\"But\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Retail <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/03\/Oui-logo.png\" alt=\"OUI.sncf\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Automobile et mobilit\u00e9 <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe de l\u2019Ouest <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/07\/laposte.png\" alt=\"La Poste\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Logistique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/03\/MrBricolage-logo.png\" alt=\"Mr. Bricolage\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Retail <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe de l\u2019Ouest <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/06\/chronopost-logo.png\" alt=\"Chronopost\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Logistique <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe de l\u2019Ouest <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/Conforama-log.png\" alt=\"Conforama\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Retail <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/03\/Malakoff-logo.png\" alt=\"Malakoff Humanis\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Services financiers et assurances <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/07\/allianz.png\" alt=\"Allianz\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Services financiers et assurances <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/lAssuranceMaladie-logo.png\" alt=\"L\u2019assurance Maladie\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Secteur public <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe de l\u2019Ouest France <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/Carrefour-logo.png\" alt=\"Carrefour\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Retail <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe de l\u2019Ouest <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t\n\n\n\t<div class=\"col-md-6 col-lg-3\">\n\t\t<div class=\"box box--logo client-single-box\">\n\t\t\t<div class=\"box-logo\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/04\/Generali-logo.png\" alt=\"Generali\" \/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"client-industry-and-region\">\n\t\t\t\t\t\t\t\t\t<p><b>Secteur: <\/b>Financial Services and Insurance Services financiers et assurances <\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p><b>R\u00e9gion: <\/b>Europe <\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<\/div><\/div><\/section>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/a-propos\/clients\/\" id=\"tracking\">Voir tous les clients<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Consultez nos derni\u00e8res informations en mati\u00e8re d&rsquo;exp\u00e9rience client<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t<section class=\"section section--post-by-title\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row row-boxes\">\n\n\t\t\t\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/live-chat-ameliorer-lexperience-client-na-jamais-ete-aussi-facile\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/07\/Live-chat-2.jpg\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>13 juillet 2021<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/live-chat-ameliorer-lexperience-client-na-jamais-ete-aussi-facile\/\">Live chat : am\u00e9liorer l&rsquo;exp\u00e9rience client n&rsquo;a jamais \u00e9t\u00e9 aussi facile<\/a><\/span>\n\t\t\t<p>Alors que les attentes des clients sont toujours plus fortes et que la qualit\u00e9 de leur exp\u00e9rience n&rsquo;a jamais eu autant d&rsquo;importance, les entreprises cherchent des moyens de fournir un service client qui leur permet de se d\u00e9marquer de la concurrence. Continuez votre lecture pour d\u00e9couvrir comment votre entreprise peut proposer une exp\u00e9rience client m\u00e9morable, augmenter l&rsquo;engagement de ses collaborateurs et am\u00e9liorer l&rsquo;efficacit\u00e9 du centre de contacts gr\u00e2ce au live chat.<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/live-chat-ameliorer-lexperience-client-na-jamais-ete-aussi-facile\/\">En savoir plus<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/3-facons-dameliorer-lexperience-des-clients-de-votre-entreprise-grace-au-nlp\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/07\/2021-06-30_Odigo_GL-Davies-Hickman_600x400px_iStock-1254524966_-2.jpg\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>6 juillet 2021<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/3-facons-dameliorer-lexperience-des-clients-de-votre-entreprise-grace-au-nlp\/\">3 fa\u00e7ons d&rsquo;am\u00e9liorer l&rsquo;exp\u00e9rience des clients de votre entreprise gr\u00e2ce au NLP<\/a><\/span>\n\t\t\t<p>Cons\u00e9quence d\u2019une transformation digitale qui s\u2019acc\u00e9l\u00e8re, de plus en plus de responsables de centres de contacts se tournent vers l&rsquo;intelligence artificielle (IA), et tout particuli\u00e8rement vers l&rsquo;un de ses sous-domaines : le natural language processing (NLP). Continuez votre lecture pour en apprendre plus sur 3 fa\u00e7ons dont le NLP permet d\u2019am\u00e9liorer la productivit\u00e9 et de proposer \u00e0 vos clients une exp\u00e9rience gratifiante.<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/3-facons-dameliorer-lexperience-des-clients-de-votre-entreprise-grace-au-nlp\/\">En savoir plus<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/quel-role-pour-le-conseiller-bancaire-dans-la-banque-de-demain\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/05\/iStock-1181008199_600x400px-2.jpg\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>17 mai 2021<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/quel-role-pour-le-conseiller-bancaire-dans-la-banque-de-demain\/\">Quel r\u00f4le pour le conseiller bancaire dans la banque de demain ?<\/a><\/span>\n\t\t\t<p>Aujourd\u2019hui, la banque de d\u00e9tail propose un nouveau mod\u00e8le de relation client bas\u00e9 sur les canaux digitaux, o\u00f9 les interactions en agence sont de plus en plus r\u00e9duites. Dans ce contexte, le r\u00f4le du conseiller bancaire n\u2019est pas remis en question, bien au contraire. Gr\u00e2ce aux nouveaux outils de gestion de l\u2019exp\u00e9rience client, son r\u00f4le [&hellip;]<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/blog-et-ressources\/blog\/quel-role-pour-le-conseiller-bancaire-dans-la-banque-de-demain\/\">En savoir plus<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>D\u00e9couvrez comment Odigo s\u2019int\u00e8gre aux logiciels de workforce management<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n  <section class=\"section request-a-demo-section\">\n    <div class=\"box-demo box-demo--1 container\">\n      <div class=\"row-nogutter\">\n        <div class=\"col-lg-5 box-img box-demo--1--col-1\">\n          <img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-30_Odigo.com-v2_Demo-component-image-1_600x348px_BG.jpg\" alt=\"Show more\">\n        <\/div>\n        <div class=\"col-lg-7 box-inner box-demo--1--col-2\">\n          <ul class=\"ul-icon\">\n                          <li>Temps d\u2019attente r\u00e9duits<\/li>\n                                      <li>Meilleure exp\u00e9rience agent<\/li>\n                                      <li>Efficacit\u00e9 accrue<\/li>\n                                  <\/ul>\n           <div class=\"flex\">\n                         <a class=\"button\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/demande-de-demo\/\">Faites votre demande de d\u00e9mo<\/a>\n                       <div class=\"phone_details-hidden\">\n               <span class=\"box-bottom-span\">ou appelez le <\/span>\n               <a class=\"link-request-demo\" href=\"tel:\" target=\"_blank\"><span class=\"request-demo-phone-number\"><\/span><\/a>\n               <\/div>\n           <\/div>\n           <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Boostez la performance de votre centre de contacts<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" style=\"color: ; font-size: 24\">Supervision<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               D\u00e9ployez une gestion et un service de qualit\u00e9 pour stimuler la performance des conseillers de votre centre de contacts et la satisfaction client.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/analytics\/\" style=\"color: ; font-size: 24\">Analyses de donn\u00e9es<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Adoptez une approche data-driven pour pleinement tirer profit des informations clients.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/analytics\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; font-size: 24\">Enregistrement<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Capturez toutes vos interactions vocales pour une transcription et une analyse facilit\u00e9es.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/quality-management\/\" style=\"color: ; font-size: 24\">Quality management<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Le suivi des indicateurs de performance appropri\u00e9s permet d\u2019\u00e9valuer, de coacher et de former en temps r\u00e9el les conseillers de votre centres de contacts afin d\u2019am\u00e9liorer leurs performances.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/quality-management\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">FAQ<\/div><h2>Les questions les plus fr\u00e9quentes sur le workforce management<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"align wp-block-oab-faq-block\">\n    <div class=\"container\">\n       <div class=\"row justify-content-center\">\n                              <div class=\"col-12 oab-faq-block__container\">\n                       <div class=\"col-xl-8 col-lg-10 col-md-10 col-sm-11 oab-faq-block__question-container\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                           <div class=\"oab-faq-block__question-icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__plus-icon active\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/plus_icon.svg\" alt=\"Plus icon\" title=\"Plus icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__minus-icon\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/minus.svg\" alt=\"Minus icon\" title=\"Minus icon\">\n                           <\/div>\n                           <h2 class=\"oab-faq-block__question\" itemprop=\"name\">Qu&#039;est-ce qu&#039;une solution de workforce management ?  <\/h2>\n\n                           <div class=\"oab-faq-block__answer-container\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                               <div class=\"oab-faq-block__answer\" itemprop=\"text\"><p>Une solution de workforce management est un logiciel qui g\u00e8re les aspects routiniers du travail dans un centre de contacts. Cela va de l&rsquo;\u00e9laboration des horaires au contr\u00f4le des heures de travail des conseillers et de l\u2019absent\u00e9isme dans son ensemble. Cette solution automatise tous ces processus afin d&rsquo;assurer une efficacit\u00e9 maximale sur le lieu de travail. <\/p>\n<\/div>\n                           <\/div>\n                       <\/div>\n\n                   <\/div>\n                                  <div class=\"col-12 oab-faq-block__container\">\n                       <div class=\"col-xl-8 col-lg-10 col-md-10 col-sm-11 oab-faq-block__question-container\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                           <div class=\"oab-faq-block__question-icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__plus-icon active\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/plus_icon.svg\" alt=\"Plus icon\" title=\"Plus icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__minus-icon\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/minus.svg\" alt=\"Minus icon\" title=\"Minus icon\">\n                           <\/div>\n                           <h2 class=\"oab-faq-block__question\" itemprop=\"name\">En quoi la gestion des effectifs est-elle importante ? <\/h2>\n\n                           <div class=\"oab-faq-block__answer-container\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                               <div class=\"oab-faq-block__answer\" itemprop=\"text\"><p>De nombreux centres de contacts cherchent un \u00e9quilibre entre rentabilit\u00e9, flexibilit\u00e9 des pratiques de travail et effectifs suffisants. Les solutions de workforce management automatisent une s\u00e9rie de processus afin de simplifier leur ex\u00e9cution et de rendre une planification complexe plus pr\u00e9cise. <\/p>\n<\/div>\n                           <\/div>\n                       <\/div>\n\n                   <\/div>\n                                  <div class=\"col-12 oab-faq-block__container\">\n                       <div class=\"col-xl-8 col-lg-10 col-md-10 col-sm-11 oab-faq-block__question-container\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                           <div class=\"oab-faq-block__question-icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__plus-icon active\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/plus_icon.svg\" alt=\"Plus icon\" title=\"Plus icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__minus-icon\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/minus.svg\" alt=\"Minus icon\" title=\"Minus icon\">\n                           <\/div>\n                           <h2 class=\"oab-faq-block__question\" itemprop=\"name\">Quels avantages offre une solution de workforce management ?\u00a0<\/h2>\n\n                           <div class=\"oab-faq-block__answer-container\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                               <div class=\"oab-faq-block__answer\" itemprop=\"text\"><p>En automatisant les proc\u00e9dures de routine sur le lieu de travail, les solutions de workforce management permettent de r\u00e9duire les co\u00fbts et les d\u00e9lais relatifs aux aspects administratifs du personnel d&rsquo;un centre de contacts.<\/p>\n<\/div>\n                           <\/div>\n                       <\/div>\n\n                   <\/div>\n                                  <div class=\"col-12 oab-faq-block__container\">\n                       <div class=\"col-xl-8 col-lg-10 col-md-10 col-sm-11 oab-faq-block__question-container\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                           <div class=\"oab-faq-block__question-icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__plus-icon active\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/plus_icon.svg\" alt=\"Plus icon\" title=\"Plus icon\">\n                               <img decoding=\"async\" class=\"oab-faq-block__minus-icon\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/plugins\/odigo-acf-blocks\/img\/minus.svg\" alt=\"Minus icon\" title=\"Minus icon\">\n                           <\/div>\n                           <h2 class=\"oab-faq-block__question\" itemprop=\"name\">Quelles sont les \u00e9tapes pour le d\u00e9ploiement d&#039;une solution de workforce management ?\u00a0\u00a0<\/h2>\n\n                           <div class=\"oab-faq-block__answer-container\" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                               <div class=\"oab-faq-block__answer\" itemprop=\"text\"><p>Chaque solution de workforce management s&rsquo;adapte aux besoins sp\u00e9cifiques des centres de contacts et de leurs employ\u00e9s. Parmi les \u00e9l\u00e9ments habituels d&rsquo;une strat\u00e9gie efficace de gestion des effectifs on retrouve la gestion du temps, la gestion du capital humain (y compris le suivi du recrutement), la budg\u00e9tisation ainsi que la pr\u00e9sentation de rapports de donn\u00e9es. <\/p>\n<\/div>\n                           <\/div>\n                       <\/div>\n\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":839,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-1203","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Optimisez votre solution de centre de contacts Odigo avec un logiciel de workforce management<\/title>\n<meta name=\"description\" content=\"Int\u00e9grez un logiciel de workforce management \u00e0 votre solution CCaaS. 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