{"id":1201,"date":"2021-04-06T15:33:26","date_gmt":"2021-04-06T15:33:26","guid":{"rendered":"https:\/\/odigo-v2-develop.go-vip.net\/?page_id=1201"},"modified":"2024-03-06T10:26:56","modified_gmt":"2024-03-06T10:26:56","slug":"quality-management","status":"publish","type":"page","link":"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/quality-management\/","title":{"rendered":"Quality management"},"content":{"rendered":"\n<section class=\"wp-block-odigo-blocks-intro undefined intro is-style-with-bg\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h1>Exploitez tout le potentiel des meilleures solutions de quality management<\/h1>Les conseillers de votre centre de contacts deviendront de v\u00e9ritables ambassadeurs de votre marque gr\u00e2ce \u00e0 des solutions logicielles compl\u00e8tes de management de la qualit\u00e9.<div class=\"buttons buttons--horizontal\"><a class=\"button-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/demande-de-demo\/\" target=\"\" rel=\"noopener noreferrer\">Demander une d\u00e9mo<\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Principaux avantages<\/div><h2>Un logiciel de quality management efficace am\u00e9liore les performances des centres de contacts et votre exp\u00e9rience agent<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-20_Odigo-com_Visuals_Photo-library_L3-Quality-management_458x266px_Opt1_v1_DS.jpg\" alt=\"\" width=\"100%\" \/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2\"><h3>Vos conseillers peuvent booster votre activit\u00e9\u00a0:<\/h3><ul class=\"ul-icon\"><li>Augmentez la satisfaction client gr\u00e2ce \u00e0 une solution de quality management qui garantit que vos conseillers disposent des comp\u00e9tences n\u00e9cessaires pour exceller et qu&rsquo;ils re\u00e7oivent le soutien dont ils ont besoin de la part de leurs responsables.<\/li><li>Am\u00e9liorez l\u2019efficacit\u00e9 op\u00e9rationnelle des centres de contacts gr\u00e2ce \u00e0 une approche unifi\u00e9e et motivante de l\u2019int\u00e9gration et la formation des conseillers.<\/li><li>Renforcez la loyaut\u00e9 des conseillers de votre centre de contacts avec des parcours de d\u00e9veloppement professionnel clairs et pertinents.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Les solutions de management de la qualit\u00e9 d\u2019Odigo permettent \u00e0 vos conseillers d\u2019atteindre l\u2019excellence en mati\u00e8re d\u2019exp\u00e9rience client<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n        <section class=\"  section article-body page-article-body article-white \">\n\n                        <div class=\"container\">\n                <div class=\"row\">\n\n                    <div class=\"col-12 article-text\">\n                                                \n<section class=\"undefined   section article-body page-article-body\"><div class=\"container\"><div class=\"row\"><div class=\"col-12 article-text\">\n\n<p>Des \u00e9tudes montrent qu\u2019un quart des r\u00e9clamations clients peut \u00eatre attribu\u00e9 aux performances des conseillers, et pr\u00e8s de 90&nbsp;% des cadres pensent que l\u2019engagement des employ\u00e9s a un impact plus important sur l\u2019exp\u00e9rience client que tout autre facteur. Aidez vos conseillers \u00e0 se d\u00e9velopper, faites-leur gagner en autonomie et valorisez leur travail, pour qu\u2019ils deviennent des ambassadeurs engag\u00e9s de votre marque.<\/p>\n\n<\/div><\/div><\/div><\/section>\n                    <\/div>\n                                                        <\/div>\n            <\/div>\n\n        <\/section>\n        \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Solutions de quality management de bout en bout pour votre centre de contacts<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Enregistrement<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               S\u00e9lectionnez et enregistrez automatiquement un \u00e9chantillon repr\u00e9sentatif d\u2019interactions des conseillers sur tous les canaux avec l\u2019outil omnicanal de recherche des interactions.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >\u00c9valuation et analyse<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Examinez les interactions vocales et digitales sur un seul \u00e9cran et produisez des fiches d\u2019\u00e9valuation et des rapports complets selon 40\u00a0mod\u00e8les diff\u00e9rents.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Feedback et formation<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Mesurez les performances par rapport \u00e0 des KPI personnalis\u00e9s, fournissez un feedback pertinent et attribuez des programmes de perfectionnement et de formation dans un seul et m\u00eame outil.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Odigo s\u2019associe \u00e0 Verint, un leader mondial des logiciels de quality management<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-19_Odigo_com-v3_logos_Partners_Verint-logo_214x60px_RGB_DS.png\" alt=\"\" width=\"100%\" \/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2\"><h3>Verint<\/h3><p class=\"body3\">Odigo a conclu un partenariat avec Verint pour vous fournir des solutions de workforce optimization (WFO) qui am\u00e9liorent les performances de votre centre de contacts.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Voir le logiciel de quality management d\u2019Odigo en action<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n  <section class=\"section request-a-demo-section\">\n    <div class=\"box-demo box-demo--1 container\">\n      <div class=\"row-nogutter\">\n        <div class=\"col-lg-5 box-img box-demo--1--col-1\">\n          <img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-30_Odigo.com-v2_Demo-component-image-1_600x348px_BG.jpg\" alt=\"Show more\">\n        <\/div>\n        <div class=\"col-lg-7 box-inner box-demo--1--col-2\">\n          <ul class=\"ul-icon\">\n                          <li>Service client am\u00e9lior\u00e9<\/li>\n                                      <li>Conseillers plus satisfaits et engag\u00e9s<\/li>\n                                      <li>Meilleure r\u00e9tention des conseillers\u00a0<\/li>\n                                  <\/ul>\n           <div class=\"flex\">\n                         <a class=\"button\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/demande-de-demo\/\">Demandez une d\u00e9mo<\/a>\n                       <div class=\"phone_details-hidden\">\n               <span class=\"box-bottom-span\">ou appelez le <\/span>\n               <a class=\"link-request-demo\" href=\"tel:\" target=\"_blank\"><span class=\"request-demo-phone-number\"><\/span><\/a>\n               <\/div>\n           <\/div>\n           <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Boostez la performance de votre centre de contacts<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" style=\"color: ; font-size: 24\">Supervision<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               D\u00e9ployez une gestion et un service de qualit\u00e9 pour stimuler la performance des conseillers de votre centre de contacts et la satisfaction client.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/analytics\/\" style=\"color: ; font-size: 24\">Analyses de donn\u00e9es<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Adoptez une approche data-driven pour pleinement tirer profit des informations clients.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/analytics\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; font-size: 24\">Enregistrement<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Capturez toutes vos interactions vocales pour une transcription et une analyse facilit\u00e9es.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/workforce-management\/\" style=\"color: ; font-size: 24\">Workforce management<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Donnez \u00e0 vos conseillers la possibilit\u00e9 de planifier, d\u2019\u00e9changer et de demander leurs postes.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/workforce-management\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":839,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-1201","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dotez votre centre de contacts des meilleurs outils de quality management \u2013 Odigo<\/title>\n<meta name=\"description\" content=\"Am\u00e9liorez l\u2019efficacit\u00e9 de votre centre de contacts en y int\u00e9grant un logiciel de quality management (QM). 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