{"id":1197,"date":"2021-04-06T15:32:47","date_gmt":"2021-04-06T15:32:47","guid":{"rendered":"https:\/\/odigo-v2-develop.go-vip.net\/?page_id=1197"},"modified":"2024-03-06T10:26:15","modified_gmt":"2024-03-06T10:26:15","slug":"analytics","status":"publish","type":"page","link":"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/analytics\/","title":{"rendered":"Analyses de donn\u00e9es"},"content":{"rendered":"\n<section class=\"wp-block-odigo-blocks-intro undefined intro is-style-with-bg\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h1>Prenez des d\u00e9cisions bas\u00e9es sur l\u2019analyse de donn\u00e9es pertinentes gr\u00e2ce \u00e0 des tableaux de bord<\/h1>Un acc\u00e8s imm\u00e9diat aux donn\u00e9es dont vous avez besoin, sans superflu.<div class=\"buttons buttons--horizontal\"><a class=\"button-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/demande-de-demo\/\" target=\"\" rel=\"noopener noreferrer\">Demander une d\u00e9mo<\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Avantages<\/div><h2>Atteignez vos objectifs avec la solution d\u2019analyse de donn\u00e9es pour centre de contacts d\u2019Odigo<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-20_Odigo-com_Visuals_Photo-library_L3-Analytics_458x266px_Opt1_v1_DS.jpg\" alt=\"\" width=\"100%\" \/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2\"><h3>D\u00e9ployez une solution d\u2019analyse de donn\u00e9es qui donne la priorit\u00e9 \u00e0\u00a0:<\/h3><ul class=\"ul-icon\"><li>Une prise de d\u00e9cisions facilit\u00e9e, gr\u00e2ce \u00e0 des rapports pr\u00e9configur\u00e9s avec des m\u00e9triques qui vous fournissent uniquement les informations dont vous avez besoin,<\/li><li>Plus d\u2019ouverture, gr\u00e2ce \u00e0 l\u2019export de donn\u00e9es brutes et des rapports pour votre propre analyse ou pour les utiliser dans d\u2019autres applications,<\/li><li>De la clart\u00e9, gr\u00e2ce \u00e0 une transparence totale sur la fa\u00e7on dont chaque m\u00e9trique est d\u00e9finie et calcul\u00e9e.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Un tableau de bord clair qui permet une analyse en profondeur des donn\u00e9es de votre centre de contacts<\/h2><div class=\"subtitle1\">Vous choisissez les statistiques que le tableau de bord doit afficher pour prendre rapidement des d\u00e9cisions \u00e9clair\u00e9es.<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" height=\"726\" width=\"1024\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/08\/2021-04-14_Odigo_Odigo.com_Visuals_Illustration_1260x890px_Opt1_v2_Draft_DS-MAK.png?w=960\" alt=\"\" class=\"wp-image-8346\" style=\"width:720px;height:510px\" srcset=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/08\/2021-04-14_Odigo_Odigo.com_Visuals_Illustration_1260x890px_Opt1_v2_Draft_DS-MAK.png 1260w, https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/08\/2021-04-14_Odigo_Odigo.com_Visuals_Illustration_1260x890px_Opt1_v2_Draft_DS-MAK.png?resize=300,213 300w, https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/08\/2021-04-14_Odigo_Odigo.com_Visuals_Illustration_1260x890px_Opt1_v2_Draft_DS-MAK.png?resize=768,544 768w, https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2021\/08\/2021-04-14_Odigo_Odigo.com_Visuals_Illustration_1260x890px_Opt1_v2_Draft_DS-MAK.png?resize=1024,726 1024w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Features<\/div><h2>Tableau de bord d\u2019analyse de donn\u00e9es de votre centre de contacts<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 130px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Diff\u00e9rents affichages des donn\u00e9es pour des objectifs m\u00e9tier sp\u00e9cifiques<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Suivez la progression de chaque objectif m\u00e9tier\u00a0: int\u00e9grez uniquement \u00e0 vos rapports pr\u00e9configur\u00e9s les donn\u00e9es dont vous avez besoin.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 130px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Tableau de bord personnalisable<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Personnalisez facilement les graphiques et les widgets et cr\u00e9ez des m\u00e9triques et des rapports personnalis\u00e9s qui r\u00e9pondent \u00e0 vos besoins en mati\u00e8re de prise de d\u00e9cision.\u00a0                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 130px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Biblioth\u00e8que de m\u00e9triques<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Acc\u00e9dez ais\u00e9ment aux d\u00e9finitions et aux formules de calcul de chaque m\u00e9trique affich\u00e9e sur votre tableau de bord pour comprendre comment les donn\u00e9es brutes sont interpr\u00e9t\u00e9es.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 130px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Donn\u00e9es enti\u00e8rement exportables<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Exportez toutes les donn\u00e9es brutes et tous les rapports de votre centre de contacts pour les utiliser dans vos propres solutions d\u2019analyse de donn\u00e9es.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Un tableau de bord avec des m\u00e9triques transparentes pour votre centre de contacts<\/h2><div class=\"subtitle1\">M\u00eame dans les rapports les plus clairs, il n\u2019est pas toujours \u00e9vident de savoir comment les m\u00e9triques ont \u00e9t\u00e9 calcul\u00e9es \u00e0 partir des donn\u00e9es brutes. Pour une transparence absolue sur les d\u00e9finitions et les formules utilis\u00e9es pour toutes les m\u00e9triques dans les rapports d\u2019analyse de donn\u00e9es d\u2019Odigo, celles-ci sont imm\u00e9diatement accessibles depuis le tableau de bord dans une biblioth\u00e8que de m\u00e9triques en ligne, et pas uniquement dans des fichiers de documentation.<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/05\/2021-04-14_Odigo_Odigo.com_Visuals_Illustration_1260x890px_Opt1_v2_Draft_DS-MAK-2.png?w=960\" alt=\"\" class=\"wp-image-5343\" style=\"width:720px;height:301px\" \/><\/figure>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Contactez-nous pour en savoir plus sur les solutions d\u2019analyse de donn\u00e9es d\u2019Odigo<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n  <section class=\"section request-a-demo-section\">\n    <div class=\"box-demo box-demo--1 container\">\n      <div class=\"row-nogutter\">\n        <div class=\"col-lg-5 box-img box-demo--1--col-1\">\n          <img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-30_Odigo.com-v2_Demo-component-image-2_600x348px_BG.jpg\" alt=\"Show more\">\n        <\/div>\n        <div class=\"col-lg-7 box-inner box-demo--1--col-2\">\n          <ul class=\"ul-icon\">\n                          <li>Analyse de donn\u00e9es bas\u00e9e sur la prise de d\u00e9cision<\/li>\n                                      <li>Acc\u00e8s \u00e0 vos donn\u00e9es brutes<\/li>\n                                      <li>D\u00e9finitions claires pour toutes les m\u00e9triques<\/li>\n                                  <\/ul>\n           <div class=\"flex\">\n                         <a class=\"button\" href=\"\/fr-fr\/demande-de-demo\/\">Demandez une d\u00e9mo<\/a>\n                       <div class=\"phone_details-hidden\">\n               <span class=\"box-bottom-span\">ou appelez le <\/span>\n               <a class=\"link-request-demo\" href=\"tel:\" target=\"_blank\"><span class=\"request-demo-phone-number\"><\/span><\/a>\n               <\/div>\n           <\/div>\n           <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Boostez la performance de votre centre de contacts<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" style=\"color: ; font-size: 24\">Supervision<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               D\u00e9ployez une gestion et un service de qualit\u00e9 pour stimuler la performance des conseillers de votre centre de contacts et la satisfaction client.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; font-size: 24\">Enregistrement<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Capturez toutes vos interactions vocales pour une transcription et une analyse facilit\u00e9es.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/quality-management\/\" style=\"color: ; font-size: 24\">Quality management<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Le suivi des indicateurs de performance appropri\u00e9s permet d\u2019\u00e9valuer, de coacher et de former en temps r\u00e9el les conseillers de votre centres de contacts afin d\u2019am\u00e9liorer leurs performances.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/quality-management\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/workforce-management\/\" style=\"color: ; font-size: 24\">Workforce management<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Donnez \u00e0 vos conseillers la possibilit\u00e9 de planifier, d\u2019\u00e9changer et de demander leurs postes.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/workforce-management\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":839,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-1197","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Un tableau de bord complet pour votre centre de contacts \u2013 Odigo<\/title>\n<meta name=\"description\" content=\"Permettez \u00e0 vos conseillers d&#039;acc\u00e9der aux donn\u00e9es clients dont ils ont besoin. 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