{"id":1195,"date":"2021-04-06T15:32:07","date_gmt":"2021-04-06T15:32:07","guid":{"rendered":"https:\/\/odigo-v2-develop.go-vip.net\/?page_id=1195"},"modified":"2024-03-06T10:28:07","modified_gmt":"2024-03-06T10:28:07","slug":"supervision","status":"publish","type":"page","link":"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/","title":{"rendered":"Supervision"},"content":{"rendered":"\n<section class=\"wp-block-odigo-blocks-intro undefined intro is-style-with-bg\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h1>Garantissez un contr\u00f4le op\u00e9rationnel inform\u00e9 et efficace aux superviseurs de vos centres de contacts<\/h1>\u00c9quipez vos superviseurs des outils n\u00e9cessaires pour effectuer un suivi en temps r\u00e9el, optimiser les performances de vos conseillers et am\u00e9liorer la satisfaction client.<div class=\"buttons buttons--horizontal\"><a class=\"button-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/demande-de-demo\/\" target=\"\" rel=\"noopener noreferrer\">Demander une d\u00e9mo<\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Avantages<\/div><h2>Donnez aux superviseurs de votre centre de contacts les moyens de prendre des d\u00e9cisions \u00e9clair\u00e9es<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row-boxes\"><div class=\"col-md-10 offset-md-1\"><div class=\"box box--row\"><div class=\"row\"><div class=\"order-lg-1 col-lg-6 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-21_Odigo-com_Visuals_Photo-library_L3-Supervison_458x266px_Opt1_v1_DS.jpg\" alt=\"\" width=\"100%\" \/><\/div><div class=\"order-lg-2 col-lg-6 box-inner order-2\"><h3>Les solutions de supervision d\u2019Odigo vous apportent :<\/h3><ul class=\"ul-icon\"><li>Des m\u00e9triques essentielles pour une prise de d\u00e9cision rapide.<\/li><li>Une pr\u00e9sentation visuelle et compr\u00e9hensible des m\u00e9triques affich\u00e9es sur un tableau de bord unique.<\/li><li>Des suggestions en temps r\u00e9el pour maximiser l\u2019efficacit\u00e9 op\u00e9rationnelle des centres de contacts et des outils simples pour mesurer les performances en vue de les am\u00e9liorer.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/05\/2021-05-10_Odigo-com_Visuals_Illustrations-Home-page_Omnicanal_1157x615px_150dpi_Opt1_v1_MP-BG.png?w=960\" alt=\"\" class=\"wp-image-5632\" style=\"width:730px;height:387px\" \/><\/figure>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Parole d\u2019expert<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n\t<section class=\"section section--testimonial-partner2 section--testimonial--red\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-lg-7 offset-lg-1 col-left single-quote-data\">\n\t\t\t\t\t<blockquote>Si les donn\u00e9es sont essentielles pour comprendre les performances de votre centre de contacts, elles peuvent toutefois \u00eatre difficiles \u00e0 interpr\u00e9ter. Les solutions de supervision d\u2019Odigo fournissent imm\u00e9diatement \u00e0 vos superviseurs toutes les informations n\u00e9cessaires de mani\u00e8re compr\u00e9hensible, ce qui leur permet de prendre rapidement des mesures pour maintenir les performances.<\/blockquote>\n\t\t\t\t\t<span class=\"box-person-name\">Aurore Carri\u00e9<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"box-person-position\">Product Manager<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"col-lg-3\">\n\t\t\t\t\t<div class=\"box-img\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/wp-content\/uploads\/sites\/5\/2022\/06\/aurore-carrie.jpg\" alt=\"Aurore Carri\u00e9\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Les solutions de supervision d\u2019Odigo offrent plus de clart\u00e9 dans la prise de d\u00e9cisions<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Tableaux de bord configurables<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               \u00c9quipez vos superviseurs de tableaux de bord personnalis\u00e9s pour pr\u00e9senter les informations les plus pertinentes pour leur champ de responsabilit\u00e9.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Surveillance des donn\u00e9es<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Permettez \u00e0 vos superviseurs d\u2019acc\u00e9der en un clic \u00e0 des vues d\u00e9taill\u00e9es de l\u2019activit\u00e9 des conseillers et du trafic, pour une excellente visibilit\u00e9 et un contr\u00f4le fin.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Alertes de notification<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Mettez imm\u00e9diatement en \u00e9vidence d\u2019\u00e9ventuels difficult\u00e9s en lien avec la performance pour vos superviseurs gr\u00e2ce \u00e0 des alertes personnalisables.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-3\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; ; color: ; font-size: 24px\" class=\"oab-grid-with-grey-boxes__box-title\" >Suivi de l\u2019\u00e9tat des alertes<\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Donnez aux superviseurs la possibilit\u00e9 de suivre l\u2019\u00e9volution et la r\u00e9solution des probl\u00e8mes gr\u00e2ce \u00e0 un code couleur de l\u2019\u00e9tat des alertes.                           <\/p>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Voir les solutions de supervision d\u2019Odigo en action<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n  <section class=\"section request-a-demo-section\">\n    <div class=\"box-demo box-demo--1 container\">\n      <div class=\"row-nogutter\">\n        <div class=\"col-lg-5 box-img box-demo--1--col-1\">\n          <img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-30_Odigo.com-v2_Demo-component-image-1_600x348px_BG.jpg\" alt=\"Show more\">\n        <\/div>\n        <div class=\"col-lg-7 box-inner box-demo--1--col-2\">\n          <ul class=\"ul-icon\">\n                          <li>Meilleur service client<\/li>\n                                      <li>Meilleure productivit\u00e9 des conseillers<\/li>\n                                      <li>Prise de d\u00e9cision en fonction des objectifs de l\u2019entreprise\u00a0<\/li>\n                                  <\/ul>\n           <div class=\"flex\">\n                         <a class=\"button\" href=\"\/fr-fr\/demande-de-demo\/\">Demandez une d\u00e9mo<\/a>\n                       <div class=\"phone_details-hidden\">\n               <span class=\"box-bottom-span\">ou appelez le <\/span>\n               <a class=\"link-request-demo\" href=\"tel:\" target=\"_blank\"><span class=\"request-demo-phone-number\"><\/span><\/a>\n               <\/div>\n           <\/div>\n           <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Fonctionnalit\u00e9s<\/div><h2>Boostez la performance de votre centre de contacts<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/analytics\/\" style=\"color: ; font-size: 24\">Analyses de donn\u00e9es<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Adoptez une approche data-driven pour pleinement tirer profit des informations clients.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/analytics\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; font-size: 24\">Enregistrement<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Capturez toutes vos interactions vocales pour une transcription et une analyse facilit\u00e9es.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/enregistrement\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/quality-management\/\" style=\"color: ; font-size: 24\">Quality management<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Le suivi des indicateurs de performance appropri\u00e9s permet d\u2019\u00e9valuer, de coacher et de former en temps r\u00e9el les conseillers de votre centres de contacts afin d\u2019am\u00e9liorer leurs performances.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/quality-management\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/workforce-management\/\" style=\"color: ; font-size: 24\">Workforce management<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Donnez \u00e0 vos conseillers la possibilit\u00e9 de planifier, d\u2019\u00e9changer et de demander leurs postes.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/workforce-management\/\" style=\"color: ; \">En savoir plus <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":22,"featured_media":0,"parent":839,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-1195","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Un contr\u00f4le op\u00e9rationnel inform\u00e9 et efficace pour vos superviseurs de centres de contacts \u2013 Odigo<\/title>\n<meta name=\"description\" content=\"Donnez aux superviseurs de votre centre de contacts le contr\u00f4le op\u00e9rationnel dont ils ont besoin. D\u00e9couvrez comment maximiser les performances des conseillers et la satisfaction client avec Odigo.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Supervision\" \/>\n<meta property=\"og:description\" content=\"Donnez aux superviseurs de votre centre de contacts le contr\u00f4le op\u00e9rationnel dont ils ont besoin. D\u00e9couvrez comment maximiser les performances des conseillers et la satisfaction client avec Odigo.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\" \/>\n<meta property=\"og:site_name\" content=\"Odigo France\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-06T10:28:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-21_Odigo-com_Visuals_Photo-library_L3-Supervison_458x266px_Opt1_v1_DS.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\",\"url\":\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/\",\"name\":\"Un contr\u00f4le op\u00e9rationnel inform\u00e9 et efficace pour vos superviseurs de centres de contacts \u2013 Odigo\",\"isPartOf\":{\"@id\":\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/odigo-v2-develop.go-vip.net\/fr-fr\/produits\/performance-optimisation\/supervision\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-21_Odigo-com_Visuals_Photo-library_L3-Supervison_458x266px_Opt1_v1_DS.jpg\",\"datePublished\":\"2021-04-06T15:32:07+00:00\",\"dateModified\":\"2024-03-06T10:28:07+00:00\",\"description\":\"Donnez aux superviseurs de votre centre de contacts le contr\u00f4le op\u00e9rationnel dont ils ont besoin. 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