{"id":385,"date":"2021-03-19T09:12:12","date_gmt":"2021-03-19T09:12:12","guid":{"rendered":"https:\/\/odigo.wp-stage.macs.capgemini.com\/?page_id=385"},"modified":"2024-07-11T15:32:43","modified_gmt":"2024-07-11T15:32:43","slug":"products","status":"publish","type":"page","link":"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/","title":{"rendered":"CCaaS solutions"},"content":{"rendered":"\n<section class=\"wp-block-odigo-blocks-intro undefined intro is-style-with-bg\" style=\"background-image:url(https:\/\/odigo-v2-develop.go-vip.net\/wp-content\/uploads\/2021\/04\/2021-04-15_Odigo.com-v2_Visuals_L1-Product_1920x1080px_opt1_v2_MP-MAK.jpg)\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h1>Find your Contact Centre as a Service (CCaaS) solution<\/h1>Odigo\u2019s visionary Contact Centre as a Service (CCaaS) solutions connect all your channels through one intuitive interface.<div class=\"buttons buttons--horizontal\"><a class=\"button-icon\" href=\"\/en-gb\/request-a-demo\/\" target=\"\" rel=\"noopener noreferrer\">Request a demo<\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>See Odigo in action<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n        <section class=\"section section--overflowing-bg-red-high\">\n          <div class=\"container\">\n            <div class=\"iframe-wrapper\">\n                                      <iframe class=\"video_yt\" title=\"Odigo overview - Youtube video\" frameborder=\"0\" scrolling=\"no\" marginheight=\"0\" marginwidth=\"0\" type=\"text\/html\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/VcI39qLR3tI?autoplay=0&#038;rel=0\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen>\n                      <\/iframe>\n                            <\/div>\n            <div class=\"cookieconsent-optout-marketing\">\n              <div class=\"cookieconsent-wrapper\">\n                  <div>Please <a>accept marketing cookies<\/a> to watch this video.<\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/section>\n\t\n\n\n<p><\/p>\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Features<\/div><h2>Odigo CCaaS solutions enable you to deliver the personalised customer experience your customers want<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section style=\" padding-top: 40px;\" class=\"align wp-block-oab-grid-with-grey-boxes\">\n        <div class=\"container\">\n       <div class=\"row row-boxes\" style=\"\">\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/omnichannel\/\" style=\"color: ; font-size: 24\">Omnichannel<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Connect all your voice and digital channels with CCaaS solutions that orchestrate omnichannel customer journeys, increase customer satisfaction and elevates agent experience.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/omnichannel\/\" style=\"color: ; \">Find out more <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/automation-artificial-intelligence\/\" style=\"color: ; font-size: 24\">Automation<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Drive agile automation strategies that improve your customer self-service capabilities and enable your agents to focus on high-value interactions requiring unique skills and empathy.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/automation-artificial-intelligence\/\" style=\"color: ; \">Find out more <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/routing\/\" style=\"color: ; font-size: 24\">Routing<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Use intelligent routing to improve first contact resolution (FCR) rates by swiftly matching your customers to the agents best suited to assist them.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/routing\/\" style=\"color: ; \">Find out more <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/automation-artificial-intelligence\/\" style=\"color: ; font-size: 24\">Artificial Intelligence (AI)<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Deploy AI tools that enhance your capabilities in sentiment analysis and enable \u2018agent assist\u2019 functions, streamline processes and maximise operational effectiveness.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/automation-artificial-intelligence\/\" style=\"color: ; \">Find out more <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/performance-optimisation\/\" style=\"color: ; font-size: 24\">Performance and optimisation<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Increase contact centre efficiency by leveraging tools that enable you to measure performance (real-time agent supervision, statistics and analytics), assess quality of service (recording and quality monitoring) and organise staff with workforce management.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/performance-optimisation\/\" style=\"color: ; \">Find out more <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n               \n                   <div class=\"oab-grid-with-grey-boxes__box-container col-md-6 col-lg-4\">\n                                              <div class=\"oab-grid-with-grey-boxes__box  \" style=\"\">\n\n                                                      \n\n                                                          <h3 style=\"min-height: 80px; \" class=\"oab-grid-with-grey-boxes__box-title-pink\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/cloud-platform\/\" style=\"color: ; font-size: 24\">Cloud-based solutions<\/a><\/h3>\n                                                      <div class=\"oab-grid-with-grey-boxes__text-container\" style=\"\">\n                           <p class=\"oab-grid-with-grey-boxes__box-desc\" style=\"color: ;font-size: 14px\">\n                               Choose a CCaaS provider that is also a telecom operator \u2013 delivering end-to-end, scalable, cloud-based solutions coupled with a global voice network and open APIs for the adaptability and security you need to succeed.                           <\/p>\n                                                          <div class=\"oab-grid-with-grey-boxes__box-link\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/cloud-platform\/\" style=\"color: ; \">Find out more <span><\/span><\/a><\/div>\n                                                      <\/div>\n                       <\/div>\n                   <\/div>\n                      <\/div>\n    <\/div>\n<\/section>\n\n\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">Global presence<\/div><h2>A global leader with a growing presence<\/h2><div class=\"subtitle1\">Odigo CCaaS solutions and strategies help over 250 clients achieve customer experience success in 100 countries around the world.<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"section section--2col--media\"><div class=\"container\"><div class=\"row row--centered-v\"><div class=\"order-lg-1 col-lg-4 order-2\"><p class=\"body2\">Odigo is the only global CCaaS provider that acts as an integrator and telecom operator. With offices, points of presence (PoP) and data centres around the world, we help our clients transform their customer experience locally and support their international expansion strategies.<\/p><\/div><div class=\"order-lg-2 col-lg-8 order-1\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-04-26_Odigo-com_Visuals_Illustrations_L1_Products_760x400px_Opt1b_v3_Draft_DS-MAK.png\" alt=\"\" width=\"100%\" \/><\/div><\/div><\/div><\/section>\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"\/en-gb\/products\/cloud-platform\/global-voice-network-telco\/\" id=\"tracking\">Learn more about our Global Voice Network<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Experience Odigo CCaaS solution &#8211; get your free trial<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n  <section class=\"section request-a-demo-section\">\n    <div class=\"box-demo box-demo--1 container\">\n      <div class=\"row-nogutter\">\n        <div class=\"col-lg-5 box-img box-demo--1--col-1\">\n          <img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-04-30_Odigo.com-v2_Demo-component-image-2_600x348px_BG.jpg\" alt=\"Show more\">\n        <\/div>\n        <div class=\"col-lg-7 box-inner box-demo--1--col-2\">\n          <ul class=\"ul-icon\">\n                          <li>Personalised customer journey<\/li>\n                                      <li>Improved agent performance<\/li>\n                                      <li>Reduced customer churn<\/li>\n                                  <\/ul>\n           <div class=\"flex\">\n                         <a class=\"button\" href=\"\/en-gb\/request-a-free-trial\/\">Request a free trial<\/a>\n                       <div class=\"phone_details-hidden\">\n               <span class=\"box-bottom-span\">or call us at <\/span>\n               <a class=\"link-request-demo\" href=\"tel:\" target=\"_blank\"><span class=\"request-demo-phone-number\"><\/span><\/a>\n               <\/div>\n           <\/div>\n           <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>Solving real-world challenges with Odigo CCaaS solutions<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"mt-2 align wp-block-oab-rotating-logo-carousel\">\n    <div class=\"container\">\n\n\t\t\t\t\t<div class=\"row justify-content-between\" style=\"flex-direction: column\">\n\t\t\t\t<div class=\"col-md-12 col-lg-12 col-xl-12 oab-logos-slider__slides\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"0\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/Generali-logo.png?w=215\" alt=\"generali logo\" title=\"Generali-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"1\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/chronopost-logo.png?w=215\" alt=\"chronopost logo\" title=\"chronopost-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"2\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-03-29_Odigo_com-v2_logos__Basic-fit-logo_214x60px_RGB.png?w=215\" alt=\"basic fit logo\" title=\"2021-03-29_Odigo_com-v2_logos__Basic-fit-logo_214x60px_RGB\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"3\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/carrefour-bank.png?w=216\" alt=\"carrefour bank logo\" title=\"carrefour bank\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"4\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-04-22_Odigo_com-v2_Clients-logos_PMU_214x60px_RGB_DS.png?w=215\" alt=\"PMU logo\" title=\"2021-04-22_Odigo_com-v2_Clients-logos_PMU_214x60px_RGB_DS\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"5\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/Oui-logo.png?w=215\" alt=\"OUI logo\" title=\"Oui-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"6\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2023\/07\/2021-03-29_Odigo_com-v2_logos__DHL-logo_214x60px_RGB-1.png?w=215\" alt=\"Client logo DHL\" title=\"2021-03-29_Odigo_com-v2_logos__DHL-logo_214x60px_RGB (1)\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"7\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-03-29_Odigo_com-v2_logos__Kering-logo_214x60px_RGB.png?w=215\" alt=\"Kering logo\" title=\"2021-03-29_Odigo_com-v2_logos__Kering-logo_214x60px_RGB\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"8\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-03-29_Odigo_com-v2_logos__Harmonie-logo_214x60px_RGB.png?w=215\" alt=\"Harmonie mutuelle logo\" title=\"2021-03-29_Odigo_com-v2_logos__Harmonie-logo_214x60px_RGB\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"9\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-03-29_Odigo_com-v2_logos___Toyota-logo_214x60px_RGB.png?w=215\" alt=\"toyota logo\" title=\"2021-03-29_Odigo_com-v2_logos___Toyota-logo_214x60px_RGB\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"10\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-04-07_Odigo_com-v2_logos_214x60px_Papernest_RGB_MAK-MP.png?w=214\" alt=\"papernest logo\" title=\"2021-04-07_Odigo_com-v2_logos_214x60px_Papernest_RGB_MAK-MP\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"col-2 col-lg-2 col-xl-2 oab-logos-slider__slide\" data-id=\"11\">\n\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/lAssuranceMaladie-logo.png?w=215\" alt=\"assurance maladie logo\" title=\"lAssuranceMaladie-logo\">\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t\t<\/div>\n                <div class=\"slider-indicator\">\n                    <div class=\"slider-indicator-inner\" style=\"width: 138.5px; margin-left: 0;\"><\/div>\n                <\/div>\n            <\/div>\n\t\t\t<\/div>\n\t\t    <\/div>\n<\/section>\n\n\n\n\n<section class=\"mt-2 align wp-block-oab-rotating-logo-carousel\">\n    <div class=\"container\">\n\n\t\t    <\/div>\n<\/section>\n\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"\/en-gb\/about-us\/clients\/\" id=\"tracking\">See more clients<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">What clients say about Odigo<\/div><\/div><\/div><\/div><\/div><\/section>\n\n\n\n    <section class=\"align wp-block-oab-quotes-slider-with-video has-20-px-font-size\" data-lazy-loading=\"enabled\">\n        <div class=\"container\">\n                            <div class=\"oab-quotes-slider-with-video__slides\">\n                                                    <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"0\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"PMU and Odigo: a solid partnership that owes nothing to chance\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/mqOdpUbYVFE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">The Odigo\u2122 solution gives us access to insights we didn&#8217;t have.<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">S\u00e9bastien Passedouet<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Director of Services and Customer Relations PMU<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-04-22_Odigo_com-v2_Clients-logos_PMU_214x60px_RGB_DS.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/success-story\/odigo-pmu-testimonial-on-odigo-solution\/\">Read the success story<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"1\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"#luminus energizes its contact center with new omnichannel capacity\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/zjKr76-QjZI?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">The ease of integration with our CRM, Salesforce and the omnichannel capacity are the main advantages of the Odigo platform for Luminus.<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Stephan Cludts<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Manager Customer Experience &#038; Care<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2022\/07\/Luminus.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/success-story\/luminus\/\">Read the success story<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"2\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"KparK Success Story with #Odigo\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/reTKPyH07Zg?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">Our customer relations centre uses an Odigo solution. It works perfectly. We chose Odigo because it allowed us to virtualise customer relationships.<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Fran\u00e7ois Banse<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Digital and Field Marketing Manager<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/KparK-logo.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/success-story\/kpark\/\">Read the success story<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"3\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"OUI.sncf Success Story with #Odigo\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/D6sMnOnnnp8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">Odigo has been a OUI.sncf\u2019s partner for a few years now and is a vitally important partner.<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Fran\u00e7ois Julia<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Customer Relationships Director<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/Oui-logo.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/success-story\/oui-sncf\/\">Read the success story<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"4\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"Malakoff M\u00e9d\u00e9ric Humanis Success Story with #Odigo\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/loXDQ92NPhM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">14% of our incoming call flow is automated. Of that 14%, 47% is managed without the help of an agent.<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Isabelle Rault-Diam\u00e9<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Customer Relationships Director<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/Malakoff-logo.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/success-story\/malakoff-humanis\/\">Read the success story<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                                                            <div class=\"oab-quotes-slider-with-video__slide\" data-id=\"5\">\n\n                                                                                                    <div class=\"oab-quotes-slider-with-video__video\" data-cookieconsent=\"marketing\" frameborder=\"0\" allowfullscreen  title=\"[Client Story] Chronopost improves agent ergonomics and quality of service with Odigo\" width=\"640\" height=\"360\" data-cookieblock-src=\"https:\/\/www.youtube.com\/embed\/BnV2AwJjZ_0?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/div><div class=\"cookieconsent-optout-marketing\">\n                                                                        <div class=\"cookieconsent-wrapper\">\n                                                                          <div>Please <a>accept marketing-cookies<\/a> to watch this video.<\/div>\n                                                                        <\/div>\n                                                                      <\/div>                                                                <div class=\"oab-quotes-slider-with-video__info\">\n                                    <div class=\"oab-quotes-slider-with-video__quote\">We observed an improvement in regards to ease-of-management and reporting, which has led to increased productivity and better management.<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_name\">Fr\u00e9d\u00e9ric Bernard<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__author_position\">Customer Experience Director<\/div>\n                                    <div class=\"oab-quotes-slider-with-video__logo\"><img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/chronopost-logo.png\" alt=\"logo\"><\/div>\n\n                                    <button class=\"oab-quotes-slider-with-video__btn\" type=\"button\">\n                                        <a class=\"oab-quotes-slider-with-video__link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/success-story\/chronopost-success-story\/\">Read the success story<\/a>\n                                    <\/button>\n                                <\/div>\n\n\n                            <\/div>\n\n\n                            \n                    <\/div>\n                    <\/div>\n    <\/section>\n    \n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><div class=\"section-tag\">AWARDS AND RECOGNITION<\/div><h2>Some of the world&#8217;s leading analyst firms rank Odigo CCaaS solutions highly<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n\n<section class=\"align wp-block-oab-awards-and-recognitions\">\n    <div class=\"container\">\n        <div class=\"row row-boxes\">\n\n            \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/Frost-Sullivan_logo-analyst.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">In 2023, Frost &amp; Sullivan confirms Odigo, as the European CCaaS provider of choice for replacing on-premises solutions.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/resource\/frost-radar-european-contact-centre-market-2023\/\">Learn more<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/gartner-1.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">Odigo named a Visionary in the 2021 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service for the second year in a row.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/resource\/gartner-magic-quadrant-2021\/\">Learn more<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/Frost-Sullivan_logo-analyst.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">Leader for Growth on the Frost &amp; Sullivan Frost Radar\u2122: European CCaaS Market, 2021.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/resource\/frost-sullivan-frost-radar-eu-ccaas-2021\/\">Learn more<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n\n                        <div class=\"col-md-6\">\n                            <div class=\"box box--big-pic box--bg-grey\">\n                                <div class=\"box-img\">\n                                    <img src=https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/03\/isg.png \/>\n                                <\/div>\n                                <div class=\"box-inner\">\n                                    <p class=\"body1\">Odigo named a Leader in the ISG Provider Lens\u2122 CCaaS 2022 report.<\/p>\n                                                                            <a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/resource\/isg-names-odigo-a-global-leader-for-3rd-year-in-a-row\/\">Learn more<\/a>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    \n        <\/div>\n    <\/div>\n<\/section>\n\n\n\n    <section>\n        <div class=\"buttons-block\">\n            <div class=\"container\">\n                <div class=\"buttons buttons--horizontal\">\n                    <a class=\"button-icon\" href=\"\/about-us\/awards-recognition\/\" id=\"tracking\">See all awards and recognition<\/a>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\t\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\t<section class=\"section section--post-by-title\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row row-boxes\">\n\n\t\t\t\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/how-can-ccaas-solutions-support-public-services\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2022\/05\/2022-05-10_Gl_Blogs_CCaaS-In-Public-Sector_Design_main-pic_600x400px_Final.jpg\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>May 13, 2022<\/span><span>3<\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/how-can-ccaas-solutions-support-public-services\/\">How can CCaaS solutions support public services?<\/a><\/span>\n\t\t\t<p>Public services is an umbrella term for a diverse variety of organisations: from well established national institutions to newer organisations that spring up from legislative change. This varying level of maturity and function can create very different user experiences and relationships with public services. Odigo is a trusted partner for European public services and is experienced in applying innovative technology to help manage interactions despite public sector specific challenges : interaction volume and complexity, the changing political landscape, data security and universal accessibility. When this needs to be achieved while promoting positive customer relationships and outcomes on a large scale, how can these public facing organisations use Contact Centre as a Service (CCaaS) solutions to provide outstanding public services?<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/how-can-ccaas-solutions-support-public-services\/\">Read more<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/ccaas-solutions-and-crm-integration-the-first-piece-to-your-customer-experience-puzzle\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/01\/iStock-659244402.jpg\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>November 16, 2021<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/ccaas-solutions-and-crm-integration-the-first-piece-to-your-customer-experience-puzzle\/\">CCaaS solutions and CRM integration: the first piece to your customer experience puzzle<\/a><\/span>\n\t\t\t<p>Today, beyond the technological feats of AI, automation and the cloud, the focus of contact centre managers should remain on customers. This means that selecting Contact Centre as a Service (CCaaS) solution that works with existing customer relationship management (CRM) solutions should be a top priority for every contact centre manager. Read on to learn about the competitive edge your organisation can get by seamlessly integrating its contact centre with its CRM.<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/ccaas-solutions-and-crm-integration-the-first-piece-to-your-customer-experience-puzzle\/\">Read more<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n<div class=\"col-md-4\">\n\t<div class=\"box box--big-pic\">\n\t\t<div class=\"box-img \">\n            <a class=\"box-img-link\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/implementing-innovative-ccaas-solutions-requires-support-from-committed-cx-specialists\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2020\/10\/iStock-1189012097_600x400px.jpg\" \/>\n\t\t\t            <\/a>\n\t\t<\/div>\n\t\t<div class=\"box-inner\">\n\t\t\t<span class=\"box-tag\">\n\t\t\t\t<span>October 21, 2020<\/span><span><\/span>\n\t\t\t<\/span>\n            <span class=\"box-title\"><a href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/implementing-innovative-ccaas-solutions-requires-support-from-committed-cx-specialists\/\">Implementing innovative CCaaS solutions requires support from committed CX specialists<\/a><\/span>\n\t\t\t<p>The short-term, transactional nature of the sales representative-client relationship has evolved into an enduring, committed partnership that deepens over many years. Forward-thinking organisations need to provide more than just technology as contact centre managers are looking for solutions ideally suited to present needs and future visions, along with trusted, dependable support.<\/p>\n\t\t\t<a class=\"link-icon\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/blog-and-resources\/blog\/implementing-innovative-ccaas-solutions-requires-support-from-committed-cx-specialists\/\">Read more<\/a>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\t\n\n\n<section class=\"wp-block-odigo-blocks-section-opening undefined section\"><div class=\"section-top\"><div class=\"container\"><div class=\"row\"><div class=\"col-md-8 offset-md-2\"><h2>See Odigo cloud contact centre solutions in action<\/h2><\/div><\/div><\/div><\/div><\/section>\n\n\n  <section class=\"section request-a-demo-section\">\n    <div class=\"box-demo box-demo--1 container\">\n      <div class=\"row-nogutter\">\n        <div class=\"col-lg-5 box-img box-demo--1--col-1\">\n          <img decoding=\"async\" src=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/wp-content\/uploads\/sites\/4\/2021\/04\/2021-04-30_Odigo.com-v2_Demo-component-image-1_600x348px_BG.jpg\" alt=\"Show more\">\n        <\/div>\n        <div class=\"col-lg-7 box-inner box-demo--1--col-2\">\n          <ul class=\"ul-icon\">\n                          <li>Excellent customer experience<\/li>\n                                      <li>Rewarding agent experience<\/li>\n                                      <li>Improved contact centre efficiency<\/li>\n                                  <\/ul>\n           <div class=\"flex\">\n                         <a class=\"button\" href=\"\/en-gb\/request-a-demo\/\">Request a demo<\/a>\n                       <div class=\"phone_details-hidden\">\n               <span class=\"box-bottom-span\">or call us at <\/span>\n               <a class=\"link-request-demo\" href=\"tel:\" target=\"_blank\"><span class=\"request-demo-phone-number\"><\/span><\/a>\n               <\/div>\n           <\/div>\n           <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n  ","protected":false},"excerpt":{"rendered":"","protected":false},"author":11,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"topic":[],"class_list":["post-385","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v18.4 (Yoast SEO v22.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leading CCaaS solutions for enhanced CX with Odigo<\/title>\n<meta name=\"description\" content=\"Link all your customer service channels and offer smooth, personalised journeys. Find out how Odigo CCaaS solutions enhance CX.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/odigo-v2-develop.go-vip.net\/en-gb\/products\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CCaaS solutions\" \/>\n<meta property=\"og:description\" content=\"Link all your customer service channels and offer smooth, personalised journeys. 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